Business witnessed Sanbot commercial service robot at International Technical Fair

The 73rd International Technical Fair kicked off here on Monday, bringing together more than 600 exhibitors from some 40 countries and regions.

The six-day event includes ten specialized exhibitions, such as artificial intelligent robotics and automation, transport and auto service equipment, power engineering and ecology, and chemical industry.

According to the organizers, 113 companies participated for the first time this year.

Meanwhile, over 40 innovations from around the world, including the Sanbot robot made by the Chinese company Qihan Technology Co, are participating in the international competition for innovative products.

Sanbot Robotic benefits to customers:

1.Sanbot facilitates processes and communication between clients and employees;
2.The commercial service robot allows employees to focus on complex business processes while serving customers for basic processes;
3.Improve customer experience with new technologies and attract their attention;
4.Cost savings.


Sanbot robotic functions:

1.Receiving customer queries, providing information and customer support;
2.Providing entertainment to keep the customer's attention;
3.Visual identification of the customer;
4.Able to use as an alarm system for certain objects.


Emil Karanikolov, Bulgarian economy minister, said the fair was the most prestigious technological event in the Balkans.

"The participation of companies from nearly 40 countries, which exhibit not only technology and machinery, but also cutting-edge solutions for industry and the home, is a symbol of a dynamically developing economy characterized by sustainability, competitiveness and a European quality standard," Karanikolov said.

Sanbot robot representative to WFYS2017 in Sochi Russia

On Oct 14th, the 19th World Festival of Youth and Students officially kicked off in the Olympic media center in Sochi, Russia. The one-week festival with the theme, “Together with the whole planet”, covered a series of activities about finance, environment, history, culture and more. A record setting attendance with a total of 25 thousand youths from 188 countries participated in this festival.

As one of the largest delegations, the Chinese youth delegation took experienced and young entrepreneurs, doctors, undergraduates, and artists to Sochi, adding Chinese elements to this festival. QIHAN team, together with its Sanbot intelligent robot, was invited as robot representative of Chinese youth delegation to World Festival of Youth and Students in Russia.

At the booth, Sanbot robot was invited to perform for the representatives and take photos with them.
Sanbot with Deputy Secretary of Xinjiang Production and Construction Corps and Vice Chairman of China Youth Corps – Chen Zong

Robot Age was one of the most innovative hi-tech events held during the festival. This event attracted everyone, gathering over 15 robot brands from all over the world including Sanbot robot, Softbank’s Nao robot, Promobot, and others.

Sanbot was a hit at the Robot Age center. Everyone enjoyed interacting with Sanbot. They asked questions, sang, and danced with Sanbot. And, with a little bit of help from the QIHAN team, some of the students even programmed their own dances into Sanbot robot. Some students couldn’t wait to start playing the kinect games on Sanbot.

Sanbot’s humorous responses, beautiful music, and dancing attracted lots of cameras. One after another, students took photographs with Sanbot, and media from all over the world also conducted interviews with Sanbot.

Chinese youth delegation told media from all over the world when receiving interviews, “We consider that, the people’s future and happiness are in the youth’s hand. Chinese delegation is the largest one at this festival, and it is a good chance to show off the scenes of China’s new era.”


As Russian president Putin gave his speech, “It is the youths who have the innovative thoughts and will change the world. The world belongs to you youths, what you need to do is to go forward bravely.” The World Festival of Youth and Students enhances the connections between Russia and the other countries, and also opens one new path and operation channel for the Russian and international new startups.

Pizza Hut Malaysia hired Sanbot as robot waiters

In October at the Sunway Pyramid outlet-- the branch store of Pizza Hut Malaysia--launched its new digital concept store, which is aimed at upgrading their customers’ pizza dining experience. The launch featured three new digital kiosks, an AR (Augmented Reality) operation screen, and two robot waiters. These two service robots were QIHAN’s Sanbot Elf intelligent robots.

With higher and higher labor cost and consumers’ ever-rising avant-garde consumption process. The physical brick-and-mortar stores with traditional retail modes are finding it harder to find success in this hi-tech era and upgrading retail stores into the new era is imperative, and these upgrades are happening daily. Pizza Hut is taking this necessary step, and Sanbot robots are assisting Pizza Hut in this transformation.

“In our industry, customer experience is key. Digital isn’t just a matter of applying technology for technology’s sake – but it’s about making its customer experience better,” Merrill Pereyra, chief executive officer of QSR Brands said, “We’re hoping to provide customers an entirely new digital experience from the moment they walk into the store, order and enjoy their dining experience.”

QIHAN Technology has known about this situation for a long time in the retail industry. For the retail industry, QIHAN Technology issued one innovative solution for the robots -- Multi-service Platform System or MPS—designed specifically for commercial chain stores/restaurants. With the MPS solution, Sanbot robots can perform a series of work for retail stores, including customer reception, product introduction, sales promotion, sales exhibition, remote shop-keeping, and interactive entertainment. All of these tasks can be issued via computer from wherever the admin user is.

Through dancing and broadcasting, the cute robots attract pedestrians’ interest and helps draw in more foot traffic to the Pizza Hut shop. Sanbot presented diners with an operations screen and talked directly to customers. With advanced facial recognition software, Sanbot can call you by your name if you are an “acquaintance”. All these actions increase customer satisfaction.

With Sanbot robot’s open API, QIHAN has developed and issued more solutions for increasing customers’ shopping experience. In the future, Sanbot robot can offer online shopping and dining experience surveys and present diners with games where they can win prizes. This not only improves the dining experience and attracts more customers through word of mouth, but Sanbot’s advanced AI is perfect for collecting and analyzing Big Data, helping Pizza Hut know what their customers want.

Sanbot robot will debut at MGS Entertainment Show in Macao

The annual MGS Entertainment Show will celebrate its fifth anniversary this year, and will return to the region from November 14-16 at The Venetian Macao.

MGS is a gaming, entertainment and leisure tradeshow seeking to attract established suppliers to the gaming industry. Tech innovators are again participating in the tradeshow which is held each autumn to promote their products to industry professionals.

With this year’s focus on innovations that are shaping the smart city of the near future, a number of leading technology companies have signed up to showcase technological advances, MGS said in a statement.

This year’s tradeshow will feature humanoid robots at the Qihan booth. The Shenzhen-
based company has become a leading player in video analysis since its creation in 2006. Last year, they came onto the service robotics scene with the launch of their line of Sanbot robots.

Beginning with a service industry robot called Sanbot Elf, Sanbot has made service with airport services and border security, as well as shopping malls and entertainment venues.

This year, Sanbot introduced Sanbot Elf’s ‘bigger, stronger, faster, and more human-like’ younger sibling, Sanbot Max. Both Sanbot Elf and Sanbot Max will be fully charged and ready for a meet and greet at the Qihan booth.

Also, Alibaba’s cloud computing service – which is China’s largest provider of public cloud computing services – will also be featured at the tradeshow. Alibaba has recently entered into an agreement with Macau to bring improvements to the territory’s infrastructure across various sectors, and to improve professional training in information technology available to students in Macau.

Advanced analytics and facial recognition have already permeated the video surveillance market as a result of companies such as Hikvision.

The ability of surveillance technology to piece together a condensed set of relevant events from a vast supply of video footage has changed the way investigations and security monitoring are conducted, the statement added.

Other major technology-related companies will also be showcasing their products and services alongside more traditional gaming and entertainment players and businesses.

meet intelligent robot litigation service in Beijing court

“Xiaofa, What should I do if I’m a victim of domestic violence?” On Oct 12th, the litigation service humanoid robot, Xiaofa, was offering services in the service hall of the Beijing First Intermediate People's Court. When asked about domestic violence, Xiaofa immediately responded with the laws and regulations about domestic violence. As court services are upgrading, intelligent litigation services with humanoid service robots are rapidly spreading, ushering in a brand-new litigation experience.

This Xiaofa litigation service robots are customized and programmed based on Sanbot Max, QIHAN’s third generation intelligent robot. QIHAN’s Sanbot Max is equipped with multiple types of cameras, highly accurate visual location, and object/facial recognition functions with 3D v-SLAM technology. Plus, the advanced AI robot is fused with the most advanced facial analysis & recognition technology as well as fast-moving obstacle recognition technology.

The new litigation service robot for the Beijing First Intermediate People's Court was used for the first time. On October 12th, the court held an event for the press to fully understand the service system of “All-orientation Service & Whole-process Conciliation”, introducing more than 30 intelligent devices including autonomous machine enquiry, intelligent litigant information recognition, raising efficiency. Among the services, the 1.5-meter-tall Xiaofa humanoid robot is the litigation helper volunteer for the citizens.

Zhao Lan, the litigation management official from the court, stated, “The Xiaofa humanoid robot is capable of memorizing and explaining over 7000 items laws and regulations, and it can assist to search rules and litigation processes, and details of similar cases in its smart ‘brain’.” The humanoid robot can perform even more except for initiating legal processes. When someone inquiries “I would like to start a litigation”, the robot will bring the person to the assigned service window through its v-SLAM technology.


The intelligent and convenient services of the Xiaofa humanoid robot received praise from both the citizens and media. The dean of Beijing First Intermediate People's Court, Wu Zaicun, expressed, “Litigation service hall is the first station where the citizens can initiate the lawsuit process in the courthouse, and their experience with litigation services affects their feelings towards the entire justice system. What’s more, the intelligent litigation services offer convenience to lawyers, as well as citizens. The upgraded litigation services also reduce a large amount of resources and costs, raising efficiency.”

It is worth noting that the Beijing First Intermediate People's Court is just one of the numerous government departments in the public sector to adopt artificial intelligence and robotic services. The Intermediate People’s Court of Nanjing, Xi’an and Guangzhou Baiyun District People’s Court have introduced Xiaofa intelligent service robots months ago. The Gongbei Port and Hengqin Port also introduced robots for intelligent customs services.

The fast-paced technological advance of government and public services opens up a large market; however, this challenges the technology capability and resources integration ability of robotic solution providers. The vice president of QIHAN Technology, Ryan Wu, explained to the media, “It is one of the biggest problems facing the industry, integrating robots in an economical way to realize higher efficiency and lower costs.”

In this scenario, the Xiaofa intelligent robot in the Beijing court indicates a masterful success. The innovative integration of robotic technology and legal service is the key to breaking industry boundaries and working properly in specific scenarios. With this strategic thought, QIHAN Technology, together with its business partners, will customize more specialized intelligent robots for each scenario based on Sanbot robots, to create the “Sanbot + Various Industries”.

Talking about AI robot in reality and those in the films

Over the past two decades, films and shows like Westworld, Prometheus, and Ex Machina have explored sentient characters that are alarmingly indistinguishable from their human counterparts, along with formless, all-encompassing consciousness and deep learning machines.

A world-renowned roboticist at SoftBank Robotics, Angelica Lim, said, "I kind of get angry at that stereotype of the father figure of A.I., especially because it's a guy. It's so false."

"There's a common platform called Robot Operating System, or ROS. It's a way for roboticists to share software with each other to build all of these different functionalities for their robots, whether they're coming from India or Europe or Japan," Lim continued.

"People are contributing this open-source software to other artificial intelligent robots to allow robots to navigate in different environments and be able to detect obstacles. It's coming from thousands of people, so it's most certainly not one person building robots and A.I. It's a community. There are so many different specialties that have to go into robotics. From electrical engineers to mechanical engineers, to firmware engineers, low-level and high-level software engineers, even designers, artists, linguists, and animators are all working to build these machines."

Ryan Wu, CMO of QIHAN Technology, which was awarded as one of the Top 10 APAC Robotic Process Automation Companies 2017 because of its Sanbot intelligent robot, claimed that, “Sanbot is the only social robot with centralized management capabilities and therefore opens the door to a world of immense possibilities.”

In film, humans and robots appear to fluidly walk and work among one another when in reality most robots are learning to take their first awkward baby steps.

"On TV you see robots just walking around interacting with people like you normally would. Sometimes robots can't tell it's a human, they can't see their face. They're just not very smart yet. On TV there are these interesting demos, but most of the time they are controlled by humans. It's almost like a trick, and it's giving an impression that's not quite there," said Lim.

“Humanoid service robots are becoming more common and more diverse. They will soon become a common form of interface to A.I. and will be refined into a new kind of computer animation, like computer animation for movies, with the difference of being physically embodied," said David Hanson, Founder and CEO of Hanson Robotics Limited.

Has the film industry hit the ceiling regarding their portrayal of artificial intelligence, robotics and humanoids? Is the human race ready to decide such matters regarding the responsibility and issues that such a scientific, progressive undertaking involves? For now, we will have to find contentment while still working out the glitches with Siri and Alexa. While the films we love may inspire or predict such challenges, it looks like we still have a few reels of our own left in which to figure that out.

QIHAN Technology - the Top 10 APAC Robotic Process Automation Company 2017

The Sanbot robot has been deployed all over the world and the wide-range of applications and excellent Automation performances for each case has earned QIHAN Technology, the owner and manufacturer of the Sanbot robot series, one of the Top 10 APAC Robotic Process Automation Companies 2017 by CIO Advisor magazine and had a one-page piece written about the company in the October-3rd-2017 issue.

CIO Advisor magazine is a print magazine that helps executives of medium and large enterprises to learn about new technologies that could be beneficial for their businesses. Till now, the magazine has reached out to 600,000 qualified subscribers across the Asia Pacific region, 75% of whom are senior-level IT leaders, and 25% are senior corporate management leaders such as CEO, CFO, VP - Finance, and CMO.

Gaining a lot of traction in recent years, the Robotic Process Automation (RPA) --“the application of technology that allows employees in a company to configure computer software or a “robot” to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems” (Institute for robotic process automation & Artificial Intelligence) -- has become one of the  fastest growing sectors in the IT & BPO space and is set to become one of the largest markets in the following decades.

With the Robotic Process Automation y poised to be the biggest change in robotics ever seen in the last few years, CIO Advisor editors have thoroughly examined multiple robot suppliers and solution providers to find out the professional knowledge in innovations and services. This information will help enterprises in this fairly new industry. Therefore, CIO advisor issues their annual "Top 10 APAC Robotic Process Automation Companies -- 2017".

At IFA 2016, QIHAN presented the ‘big three’ revolutionary technologies: IoT, Cloud, and AI in a seamless integration with its Sanbot Elf intelligent robot. Powered by IBM Watsons and featuring Android SDK for open customization with cloud capabilities, Sanbot enhances the consumer experience and aids in business growth for multiple industries including retail, hospitality, education, healthcare, and security.

Thanks to a perfect integration of first-rate hardware, software, and Cloud services, Sanbot Elf offers intelligent customized services for hotels, restaurant, banks, customs, airports, schools, and many other customized applications. Also, Sanbot can also serve as an effective surveillance tool for detecting and recording intruders as well as sending notifications to users in an emergency situation.

QIHAN has over 200 patents in Machine Vision Recognition, Multi-axis Automatic Control, Big Data Analysis, and more. QIHAN employs more than 350 senior engineers who are professionals in artificial intelligence, 3D navigation, multi-axis control, machine vision, facial recognition, intelligent sensor system, neural networks, voice interaction, intelligent information system, and more.

In order to transform business models, reduce operational costs, and increase revenues, QIHAN has always been leveraging Robotic Process Automation solutions and services in conjunction with machine learning, AI, language processing, vision technology, big data analytics, and many more technologies. With the high-level RPA solutions and services, QIHAN has been one of the leading enterprises in the global world. The successful RPA earned the "Top 10 APAC Robotic Process Automation Companies - 2017".

Robotic Process Automation solutions and services are already helping businesses re-imagine and restructure their operation models. Over the next few years, from consumer goods to the healthcare sector, robotics is gradually becoming universal in simplifying processes, improving efficiency, and managing risks. With the increasing adoption of automation within businesses and IT processes, the industry is set for a transformational journey towards a cut throat market.

Ryan Wu, CMO of QIHAN Technology, told CIO Advisor, “Sanbot is the only social robot with centralized management capabilities and therefore opens the door to a world of immense possibilities.” Insisting the concept of “Robotics-as-a-service", QIHAN Technology released the powerful upgraded robot for enterprises -- Sanbot King Kong at World Robot Conference 2017 in China and Sanbot Nano intelligent robot special designed for home use at IFA 2017 in Berlin. QIHAN has the firm confidence to do even better in Robotic Process Automation and offer more intelligent services for the globe.

The article of QIHAN awarded as one of the "Top 10 APAC Robotic Process Automation Companies - 2017"

Last year at IFA 2016, QIHAN presented the ‘big three’ revolutionary technologies: IoT, Cloud, and AI in a seamless integration with robotics. The innovative technology company unveiled a cloud-enabled, intelligent service robot—Sanbot. Powered by IBM Watson’s AI, and featuring Android SDK for open customisation with cloud capabilities, Sanbot enhances consumer experience and aids in business growth in industries including: education, retail, healthcare, security, and hospitality.

Sanbot is equipped with a multitude of components and systems from international technology giants like IBM and Sony packaged in an elegant outer body design. The robot has over sixty sensors in its body, including a 3D camera, HD camera and display, and microphones. These features enable Sanbot to avoid collisions, detect nearby users, read gestures and facial expressions, display videos and applications, provide telecommunications, socially interact via voice commands in ten languages, self-charge its battery and monitor situations. All of these functionalities are based on an open API System, the QIHAN cloud-based Q-Link application model. This system enables developers to build personalised applications specific to Sanbot, empowering businesses to customise the robot’s functionalities according to their day-to-day requirements. “With an open API and a cloud-enabled platform, QIHAN aims to create a complete open robotics ecosystem which includes developers, end users, robots and much more,” said Lv De Lin, CEO at QIHAN.

QIHAN's journey towards engineering intelligent service robots and a complete robot ecosystem took a groundbreaking turn with its Multi-service Platform System (MPS). It is a unique centralised management system that enables businesses to control and monitor a fleet of interactive Sanbots from anywhere in the world via a smartphone or PC as a robotic IoT system. In order to operate the MPS, a user uploads a set of business-specific information onto the QIHAN cloud or a private cloud. Then, the user can customise tasks and set actions based on that information from anywhere at anytime. Once the task is set, the robot fleet performs the work and can send feedback to the user. “Sanbot is the only social robot with centralised management capabilities and therefore opens the door to a world of immense possibilities,” said Ryan Wu, CMO at QIHAN.

Sanbot’s open and centralised management system has enabled multiple industries to effortlessly develop business-specific applications and manage the robot fleet according to their precise requirements. In the hospitality industry, Sanbot offers intelligent customer reception services in hotels, banks and more—the opportunities are endless. In retail, Sanbot can serve as shopping interpreters and guides as well as assist the staff. For instance, at a coffee shop in China, Sanbot assisted in taking coffee orders, customer reception entertainment, and interactive store-guide services. Sanbot’s functionalities also extend into the education sector, teaching all school levels, including University students. Sanbot also makes an impact in the healthcare industry, especially in elderly care, reducing lengthy wait times in hospitals and assisting in initial diagnostics for doctors. In addition to these examples, Sanbot can also serve as an effective surveillance tool by detecting and recording intruders as well as sending notifications to users in an emergency situation.

Since its launch a year ago, QIHAN has already deployed around one hundred and ten thousand Sanbots into the market on a ‘robotics-as-a-service’ model. With an aim to reach a broader global market, the company will release Sanbot Nano special, designed for home use, at IFA 2017 in Berlin and the powerful upgraded robot model, Sanbot King Kong at WRC 2017 in China.

Artificial Intelligence helps with the upgrading of hotel services

Today, intelligent robot has been the “spokesperson”, more than the carrier of artificial intelligence. Hilton and IBM Watson conducted one test on the robot receptionist; Aloft Hotel under Starwood began using intelligent robot to deliver things for passengers; Crowne Plaza Hotel has also introduced the similar hotel service robot. Except for the reception, delivering things, weather broadcasting. The commercial service robots can offer activities and promotions service for hotel.

The turnover rate in hotel industry is high, so as the training cost. Artificial intelligent going into hotel is an invertible trend. Not only the hotel service robot suppliers, but also the hotel managers and investors have realized this point. And now, there are more than 200 hotels that have introduced the artificial intelligent robot for hotel service.

“With the subversion and application of intelligent service robot and AI technology, hotel industry, as the representative area of high-density service labor, will be the key area the service robot will go to.”, Xun Liang, the Secretary General of China Wisdom Hotel League, introduced.

Xun Liang told more, service robots which can be applied into hotels includes reception and guide robot, self check-in service robot, room emotional robot, autonomous delivery robot, autonomous robot security guards, vending robot, luggage fetching robot and restaurant service robot and others. Each robot owns the unique working capabilities finish their work.

Some time ago, Fliggy, the sub-rand of Alibaba Group announced it would create the artificial intelligent hotel in Hangzhou City. Till now, in some of the rooms of its High Xuan Spa Hotel have supported to control the curtain, light, TV and other devices by voice commands via the intelligent robot box “Tmall Elf One”. And passengers can call room service directly with the robot.

He Zhuangkong, the CKO of Shandong Travel Hotel Association, pointed out, “outdated ideological concept limited the AI application into hotels, and there are many hotels that have not noted the evolution of artificial intelligence. Though the investment into AI in hotels is high, the benefits to hotels are incalculable in the long term. And of course, artificial intelligence robots cannot overtake human services totally.”