Intelligent Robot to Fuel the Digital Transformation for Commerce

On Nov 3rd, the fourth World Internet Conference kicked off in Wuzhen, Tongxiang City in China's Zhejiang Province. The conference theme was "Developing Digital Economy for Openness and Shared Benefits -- Building a Community of Common Future in Cyberspace", and the conference lasted three days.

A number of notable people included international government officials and moguls from world-class IT enterprises attended the conference. But, it was not just people that were at the event. A series of advanced theories, technologies, products, and business models also graced the conference. Sanbot Max, one of China’s leading commercial service robots, showcased it capabilities for digital transformation.

During the conference, Sanbot Max was under a different name, Xiaoyou. Xiaoyou is the customized financial service robot developed by QIHAN Technology and Yonyou Cloud. Xiaoyu is based on QIHAN’s Sanbot Max humanoid robot and is the professional assistant to help upgrade financial management.

Xiaoyou humanoid service robot comes with a series of innovative AI technologies, such as voice recognition, image recognition, object recognition, autonomous mapping, training functions, AI model, etc. Using these technologies, Xiaoyou can collect and analyze data, which Sanbot can apply that data into actual working scenarios. Plus, deep learning allows the AI robot to become smarter and be able to accomplish more tasks.

Xiaoyou can perform a number of assistant services for financial sectors. These services can be categorized into four types:

Smart Accounting: Xiaoyou is capable of smart data collection (OCR and speech input), smart check, smart voucher, automatic monthly fee, automatic tax-paying and reporting, automatic account checking, and other financial services. These services help the human staff focus on more complex work.

Smart Query: The intelligent humanoid robot is a very smart assistant that can communicate with customers efficiently. Listening to a customer’s simple inquiry, Xiaoyou can complete massive amounts of work like report searching, identification input, voucher entry, expense account input, etc. Soon, Xiaoyou will be able to recognize peoples’ natural language and business model to perform smart interactions, automatic query, producing vouchers, and so on.

Smart Recommendation: Based on industry Big data, Xiaoyou can recommend suitable templates, rule vouchers, report cases, basic industry data, and other recommendations for the financial staff, reducing repetitive accounting work and effectively increasing efficiency.

Smart Analysis & Prediction: The Big data from Xiaoyou’s interactions with customers is one of the key factors that help intelligent financial services. Its “brain” more accurately and intelligently analyzes Big data. It can offer intelligent operation management such as making future assessments and sales predictions.

The smart financial service robot can do more than what was listed above. It can offer more intelligent services based off the enterprise’s specialized requests. This reduces costs, improves working efficiency, and creates added financial value.

At the conference, Xiaoyou’s excellent performances caught the attention of senior government officials. Yuan Jiajun, the Governor of the Zhejiang Province, and Xu Lin, the Dean of CAC (Cyberspace Administration of China) came to see the customized Sanbot Max financial service robot.

Governor of the Zhejiang Province Yuan Jiajun and Xu Lin from CAC

During China’s No.1 Internet conference, Jack Ma from Alibaba Group, Pony Ma from Tencent, Robin Lee from Baidu, Pichai Sundar from Google, and Tim Cook from Apple all talked about their opinions on Artificial Intelligence. And all of them think that AI will greatly benefit society.

A new technological revolution with the core of Internet Technology is rising. The internet is becoming the leading power of innovation that is driving development and changing people’s lives. Sanbot Max’s innovative technologies make it a superior AI service robot and will be a great power in the digital transformation of businesses. Sanbot Max is and will create a great business value and hi-level experience for everyone’s lives.

QIHAN Sanbot's victory at China Hi-Tech Fair

Hailed as China’s No.1 technology exhibition, CHTF (China Hi-Tech Fair) had a very successful event this year. CHTF showcases the latest technology, industries, and innovations; the CHTF is always the key exhibition for people and the media to see the latest innovations. This exhibition event exhibits more than 10,000 innovation items each year. AI innovations and development was the main theme at this year’s event.

As highly advanced pieces of technology, QIHAN’s Sanbot Elf and Sanbot Max (QIHAN renamed the Sanbot King Kong to Sanbot Max)commercial service robots shined at the event. Both robots are able to handle the responsibilities of reception and customer interaction. QIHAN’s Sanbot booth gave visitors a truly amazing robotic experience.

The AI is powered by IBM Watson AI system and an open API and SDK package, Sanbot Elf can speak 28 languages to help businesses around the world. QIHAN has produced numerous customized innovative solutions for Sanbot Elf, allowing Sanbot Elf to be integrated into various working scenarios, contributing to the transformation and upgrade of traditional businesses.

Sanbot Max is the newest commercial service robot from QIHAN Technology, and a great hit at the hi-tech fair. Sanbot Max’s flexible arms and fingers are able to perform different gestures like “OK”, ”After You”, “Pointing” and more. This technology is leading the service robotic industry. Sanbot Max can automatically adjust its center of gravity; it can carry objects up to 75kg. Its 3D vSLAM and obstacle avoidance allow Sanbot Max to walk around freely in a cluttered room. The Sanbot Max is the super assistant for the public sector and numerous businesses.

As one of the leading enterprises in producing advanced and new pieces of technology in China, the QIHAN team and Sanbot robot series received interviews from the Secretary of Hangzhou Municipal Committee of the CPC, the Director of Hangzhou Science and Technology Innovation Bureau, the Minister of Nanshan District Organization Department, and other government leaders. Many well-known Chinese media like Shenzhen Economic Daily, Hong Kong Commercial Daily, NetEase News wrote special reports about Sanbot robots.

Ryan Wu, the Vice President of QIHAN Technology, told the media, “The idea robot, like the mobile phone, should be able to carry different Apps to perform different services for different working scenarios.  It is not a single terminal, and only the integrator of industry resources and high technologies, can the robot has prospective future.”

An open API and SDK allow all developers and integrators to popularize these robots, integrating them into commercial scenarios. This idea of making a robot that an individual business can mold is what QIHAN does every day. This is the reason why QIHAN has multiple achievements in AI and robotics. QIHAN will continue to make solutions with an even more positive impact for businesses and industries from all over the world. 

QIHAN wins the “OFweek Best Service Robot Case Award”

On November 13th, the OFweek High-Technology Awards selection ceremony kicked off in Shenzhen, China. Over 100 hi-tech enterprises participated in the award ceremony. In order to be fair, the organizers invited experts in AI industry to make the selections. QIHAN Technology’s, Sanbot robot application won the “OFweek Best Service Robot Case Award”.

This is not a small award. This award is given by the Academician of Hamburg Academy of Sciences, the expert in China's Medium- and Long-Term Talent Development Plan, Zhang Jianwei, the Doctor of the Mechanical and Power Engineering College at Shanghai Jiaotong University, Cao Qixin. QIHAN Technology won the “Best Service Robot Case Award” out of 100 other participating service robots.

In October, QIHAN’s Sanbot Max humanoid robot was officially introduced at the Beijing courthouse to offer intelligent services. The customized Sanbot robot called Xiaofa provides legal advice and guidance.

The litigation management official from the court Zhao Lan stated, “The Xiaofa humanoid robot is capable of memorizing and explaining over 7000 items, laws, and regulations, and it can assist to searching for court rules and litigation processes. Plus, this robot recalls details of similar cases in its smart ‘brain’.” The intelligent and convenient services of the Xiaofa humanoid robot received praise from both the citizens and media from the moment it entered the courthouse.

Wang Peng, the Vice General Manager of Global Marketing Center, accepted this prestigious award. Wang said, “The award is an honor and QIHAN humbly accepts.” QIHAN Technology leads the robot industry in both Research & Development and Sanbot robotics application. This is because QIHAN has been practicing the strategy of “Sanbot + Various Industries” since the first Sanbot was deployed.

“Regarding Sanbot’s development, QIHAN Technology created 'platform robot', meaning the service robot is not only one robot, but the ecosystem of 'Robot + Cloud service + Industry Application'. Therefore, all the integrators and application developers can join the platform to customize the robot as they like.” Wang added.

“Maintaining the ‘Sanbot + Various Industries’ strategy, QIHAN Technology pushes forward the successful upgrade and evolution of traditional industries. The award was based on the case of Sanbot applied in the courts and judicial departments are a great achievement.”

Wang also made a speech with the theme of “Let Service Robot be an Enterprise’s Super Assistant”. During the speech, he shared QIHAN’s insight and commercial practice about the service robot, and proposed the “Robot Artificial Intellectualization” idea for the first time.

Sanbot Max can perform so much more than that you can imagine. The humanoid robot integrates more than 200 patented technology like powerful voice recognition, object and facial recognition, 3D-SLAM, etc., covering robot interaction, perception, motion control and other areas.

The Sanbot robot series’ patented designs and exceptional results have given QIHAN Technology numerous honors and praises, including Top 10 APAC Robotic Process Automation Companies 2017, Top Ten Commercial Service Robot Brands in 2016, Guangdong Famous Trademark, and more. QIHAN Sanbot robot series will contribute more to the upgrade of traditional industries, making the world more intelligent.

The article of QIHAN awarded as one of the "Top 10 APAC Robotic Process Automation Companies - 2017"

Last year at IFA 2016, QIHAN presented the ‘big three’ revolutionary technologies: IoT, Cloud, and AI in a seamless integration with robotics. The innovative technology company unveiled a cloud-enabled, intelligent service robot—Sanbot. Powered by IBM Watson’s AI, and featuring Android SDK for open customisation with cloud capabilities, Sanbot enhances consumer experience and aids in business growth in industries including: education, retail, healthcare, security, and hospitality.

Sanbot is equipped with a multitude of components and systems from international technology giants like IBM and Sony packaged in an elegant outer body design. The robot has over sixty sensors in its body, including a 3D camera, HD camera and display, and microphones. These features enable Sanbot to avoid collisions, detect nearby users, read gestures and facial expressions, display videos and applications, provide telecommunications, socially interact via voice commands in ten languages, self-charge its battery and monitor situations. All of these functionalities are based on an open API System, the QIHAN cloud-based Q-Link application model. This system enables developers to build personalised applications specific to Sanbot, empowering businesses to customise the robot’s functionalities according to their day-to-day requirements. “With an open API and a cloud-enabled platform, QIHAN aims to create a complete open robotics ecosystem which includes developers, end users, robots and much more,” said Lv De Lin, CEO at QIHAN.

QIHAN's journey towards engineering intelligent service robots and a complete robot ecosystem took a groundbreaking turn with its Multi-service Platform System (MPS). It is a unique centralised management system that enables businesses to control and monitor a fleet of interactive Sanbots from anywhere in the world via a smartphone or PC as a robotic IoT system. In order to operate the MPS, a user uploads a set of business-specific information onto the QIHAN cloud or a private cloud. Then, the user can customise tasks and set actions based on that information from anywhere at anytime. Once the task is set, the robot fleet performs the work and can send feedback to the user. “Sanbot is the only social robot with centralised management capabilities and therefore opens the door to a world of immense possibilities,” said Ryan Wu, CMO at QIHAN.

Sanbot’s open and centralised management system has enabled multiple industries to effortlessly develop business-specific applications and manage the robot fleet according to their precise requirements. In the hospitality industry, Sanbot offers intelligent customer reception services in hotels, banks and more—the opportunities are endless. In retail, Sanbot can serve as shopping interpreters and guides as well as assist the staff. For instance, at a coffee shop in China, Sanbot assisted in taking coffee orders, customer reception entertainment, and interactive store-guide services. Sanbot’s functionalities also extend into the education sector, teaching all school levels, including University students. Sanbot also makes an impact in the healthcare industry, especially in elderly care, reducing lengthy wait times in hospitals and assisting in initial diagnostics for doctors. In addition to these examples, Sanbot can also serve as an effective surveillance tool by detecting and recording intruders as well as sending notifications to users in an emergency situation.

Since its launch a year ago, QIHAN has already deployed around one hundred and ten thousand Sanbots into the market on a ‘robotics-as-a-service’ model. With an aim to reach a broader global market, the company will release Sanbot Nano special, designed for home use, at IFA 2017 in Berlin and the powerful upgraded robot model, Sanbot King Kong at WRC 2017 in China.

IFA 2017: China manufacturers boosting service robots to the world

BERLIN — Chinese manufacturers are fast establishing themselves in the up-and-coming service robot industry, known to be the domain of Japanese rivals.

At the IFA consumer electronics trade show currently underway here, about 90% of the companies featuring intelligent service robots hail from China. One of them is Shenzhen's Qihan Technology, which unveiled the Sanbot Nano home companion robot for the first time at the expo.

The roughly 70cm Sanbot Nano can understand voice commands and be directed to sing, order pizza or change the TV channel. The automaton also comes with an onboard camera allowing the owner to monitor the house remotely via smartphone. The advanced AI robot for home will hit stores in October, aimed to English-speaking countries & areas. 

Compatriot Hangzhou Amy Robotics revealed details of software that lets users of the Amy A1 robot program various customer service functions. The skill set includes guiding customers to rooms and taking orders at restaurants. Amy Robotics says its robot can help control rising labor costs in China. The company is also ramping up business in Western nations and the Middle East.

Shanghai PartnerX Robotics is putting out miniature programmable robots for education that kids can put together themselves. They come with a simple programming language for controlling movements.

Chinese companies are pouring resources into artificial intelligence robotics as demand for labor-saving techniques climbs amid a graying population and rising wages. The government has also encouraged the growth of the robotics industry, making it a part of its Made in China 2025 initiative.

Many observers say that the quality of Chinese-made robots is still a work in progress. But the speed at which mainland companies are acquiring technological expertise is reportedly exceeding expectations. Chinese appliance giant Midea Group bought German industrial robot maker Kuka just last year. 

For advanced service robots, the global market is expected to double to $20 billion in 2022, according to Indian corporate intelligence firm Market Research Future.

QIHAN Unveils Multi-service Platform System for Sanbot Robot

QIHAN Technology Company (QIHAN), a Chinese company focused on innovations in robotics, AI and video analysis, announced today a Multi-service Platform System (MPS) for Sanbot, its intelligent, cloud-enabled humanoid robot. The MPS solution is a centralized management system that enables businesses to control and monitor their fleet of interactive Sanbot robots from anywhere – bringing personalized communications and services to companies worldwide.

With MPS, businesses can customize and create tasks for Sanbot on a PC, tablet or smartphone and distribute them to a fleet of Sanbots over the QIHAN cloud. Using Sanbot’s open API, MPS allows businesses to upload and share customized marketing content including PowerPoint presentations, audio, video, or text files.

“As businesses increasingly turn to robots to increase productivity and enhance customer service, being able to remotely manage hundreds of robots has become essential to improving the way businesses interact with their customers, partners and employees,” says Ryan Wu, Vice President of QIHAN. “MPS for Sanbot is an ideal solution for businesses in retail, hospitality, education and healthcare to bring robots to the forefront of their operations and offer customers a truly customized experience.”

MPS enables business owners to capture and analyze data to help them better understand their online and offline marketing programs. With MPS, businesses can also capture Sanbot’s interactions with customers, which apps and what functions are used, helping businesses implement more personalized marketing strategies.

MPS allows businesses to live stream or record Sanbot’s interactions with customers, as well as set security settings to detect movements within business environments. If Sanbot detects unauthorized actions, it will send notifications to a mobile phone or PC to alert business owners.

For more information about QIHAN’s MPS solution, please visit http://en.sanbot.com/MPS.html.

Article source - Business Wire, all right reserved. Copyright 2017