Litigation Service Robots at an Explosive Growth in China in 2017

2017 is about to end, and this year is being called the “First Year of Technological Justice”. The Sanbot robots were glad to be a part of this new development. Throughout the year, this robot has been introduced to work for a large number of courts, judicial institutions, and law offices in Beijing, Shenzhen, Zibo, Xiamen, Fuzhou, Foshan, Chengdu, and many other cities throughout China. The robots were given special names by the users like Xiaofa, Fa Xiaobao, Xiaolv, and more.

China’s government has been very impressed with Sanbot’s capabilities. In April and June, the Supreme People’s Court of the People’s Republic of China and the Supreme People’s Procuratorate of the People’s Republic of China each issued Speeding Up the Construction of the Wisdom Court and the 2017–2020 Guide to the Prosecution of Big Data. These documents advocate for the application of technology such as Big data and intelligent voice recognition in the judicial system, helping to popularize AI products to be used in litigation.

Another important driving force behind AI in the courts is the demand from citizens. According to the official statistics of the Supreme People’s Court of the People’s Republic of China, when the Chinese litigation registration system began working, the number of litigation cases has continued to rise since May 2015. But at the same time, the number of litigation personnel is reducing. This has lead to an unfortunate situation where there are more cases but fewer legal personnel. Standard technology is also lowering the efficiency of litigations services. To guarantee better and more efficient litigation services, several legal departments have begun to adopt new technologies.

Nanjing Aegis, the robotic litigation service solution developer for Sanbot robot, told the media, “There are huge differences between the urban and rural areas in China. The main legal service resources are mainly in the large cities; the small and medium-sized cities have fewer and sometimes weaker legal services than the large metropolises. Also, the litigation consultant and service charges are too expensive for many citizens. The litigation service robot not only embodies the spirit of law and serves the people, but also helps free up legal personnel from basic and redundant work so they can devote more energy to work on more technical and difficult work. The application of litigation service robots is the future.”

Till now, most of the 100 practical cases of “Robot + Litigation service” are intelligent litigation enquires. For example, the Sanbot litigation service robot, which works for Beijing Fengtai District Judicial Bureau, has a deep knowledge and understanding of the law and will quickly provide answers to the procedures for marriage and family affairs, traffic accidents, intellectual property, employee disputes and business personnel, etc. It can also remember more than 30 million historical cases and the 5-million-word laws and regulations for the litigants’ reference. The advanced AI robot can also calculate the litigation charges, worker’s compensation, traffic accident compensation, and more.

In addition to Sanbot’s legal service solution, some courts or companies have made further developments based on Sanbot robot’s autonomous mobile and video conversation functions, allowing the robots to guide people around the courthouse, provide guidance, and one-key assistant for business affairs.

In the future, the legal industry expects more from the litigation service robot. Litigation personnel want the AI service robots to be qualified with more functions:
A smarter “Cloud brain” for the robot to push the history cases;
Offer a uniformed standard of judgment;
Help non-legal experts understand the law and correct any inaccuracies and human-error;
The robot can automatically generate and review the litigation documents and court documents based on speech recognition, semantic analysis, and robot graphic recognition technologies.

The personnel are expecting the litigation service robots to handle all of the “standard functions” in the future.

The most popularized litigation service robot is the Sanbot series robots from QIHAN Technology. Both QIHAN’s Sanbot Elf and Sanbot Max intelligent robots have an open API and can be further developed to suit any particular work scenario, and both the robots are offering litigation services now.

The Vice President of Sanbot robot, Ryan Wu, stated that this is just a beginning of the “judicial intellectualization” where robots offer litigation consultation services via voice recognition and human-robot interaction. The development of science and technology along with the cooperation between robot manufacturers, robotic solution operations, and justice departments will make litigation service robots more intelligent and better in reaction speed, intellectual deep learning, and have a better user experience. This will lead to an increase in the usage of these robots. In the future, the use of artificial intelligence to enhance the provision of legal services and courthouses will be very prominent.

Sanbot robot representative to WFYS2017 in Sochi Russia

On Oct 14th, the 19th World Festival of Youth and Students officially kicked off in the Olympic media center in Sochi, Russia. The one-week festival with the theme, “Together with the whole planet”, covered a series of activities about finance, environment, history, culture and more. A record setting attendance with a total of 25 thousand youths from 188 countries participated in this festival.

As one of the largest delegations, the Chinese youth delegation took experienced and young entrepreneurs, doctors, undergraduates, and artists to Sochi, adding Chinese elements to this festival. QIHAN team, together with its Sanbot intelligent robot, was invited as robot representative of Chinese youth delegation to World Festival of Youth and Students in Russia.

At the booth, Sanbot robot was invited to perform for the representatives and take photos with them.
Sanbot with Deputy Secretary of Xinjiang Production and Construction Corps and Vice Chairman of China Youth Corps – Chen Zong

Robot Age was one of the most innovative hi-tech events held during the festival. This event attracted everyone, gathering over 15 robot brands from all over the world including Sanbot robot, Softbank’s Nao robot, Promobot, and others.

Sanbot was a hit at the Robot Age center. Everyone enjoyed interacting with Sanbot. They asked questions, sang, and danced with Sanbot. And, with a little bit of help from the QIHAN team, some of the students even programmed their own dances into Sanbot robot. Some students couldn’t wait to start playing the kinect games on Sanbot.

Sanbot’s humorous responses, beautiful music, and dancing attracted lots of cameras. One after another, students took photographs with Sanbot, and media from all over the world also conducted interviews with Sanbot.

Chinese youth delegation told media from all over the world when receiving interviews, “We consider that, the people’s future and happiness are in the youth’s hand. Chinese delegation is the largest one at this festival, and it is a good chance to show off the scenes of China’s new era.”


As Russian president Putin gave his speech, “It is the youths who have the innovative thoughts and will change the world. The world belongs to you youths, what you need to do is to go forward bravely.” The World Festival of Youth and Students enhances the connections between Russia and the other countries, and also opens one new path and operation channel for the Russian and international new startups.

IFA 2017: China manufacturers boosting service robots to the world

BERLIN — Chinese manufacturers are fast establishing themselves in the up-and-coming service robot industry, known to be the domain of Japanese rivals.

At the IFA consumer electronics trade show currently underway here, about 90% of the companies featuring intelligent service robots hail from China. One of them is Shenzhen's Qihan Technology, which unveiled the Sanbot Nano home companion robot for the first time at the expo.

The roughly 70cm Sanbot Nano can understand voice commands and be directed to sing, order pizza or change the TV channel. The automaton also comes with an onboard camera allowing the owner to monitor the house remotely via smartphone. The advanced AI robot for home will hit stores in October, aimed to English-speaking countries & areas. 

Compatriot Hangzhou Amy Robotics revealed details of software that lets users of the Amy A1 robot program various customer service functions. The skill set includes guiding customers to rooms and taking orders at restaurants. Amy Robotics says its robot can help control rising labor costs in China. The company is also ramping up business in Western nations and the Middle East.

Shanghai PartnerX Robotics is putting out miniature programmable robots for education that kids can put together themselves. They come with a simple programming language for controlling movements.

Chinese companies are pouring resources into artificial intelligence robotics as demand for labor-saving techniques climbs amid a graying population and rising wages. The government has also encouraged the growth of the robotics industry, making it a part of its Made in China 2025 initiative.

Many observers say that the quality of Chinese-made robots is still a work in progress. But the speed at which mainland companies are acquiring technological expertise is reportedly exceeding expectations. Chinese appliance giant Midea Group bought German industrial robot maker Kuka just last year. 

For advanced service robots, the global market is expected to double to $20 billion in 2022, according to Indian corporate intelligence firm Market Research Future.

QIHAN Technology gained the Red Sail Concept Innovation Award

[Introduction]Last week, the Red Sail Award of the forth Shenzhen Electronic Equipment Industry came out. Among the 45 enterprises who gained the awards, QIHAN Technology, thanks to the advanced design of Sanbot intelligent humanoid robot, gained the Concept Innovation Prize at the event.

On July 27th, 2017, all the award winning enterprises of the Red Sail Award gathered together at the Night of EeIE2017 Innovation Achievements & the forth Industry Design Red Sail Award ceremony in the Shenzhen Civil Center. As the leader of artificial intelligence, QIHAN Technology was invited to the event grandly and gained the Concept Innovation Prize of the forth industry design Red Sail Award.

The appraisal and selection of industry design Red Sail Award was held by Shenzhen Electronic Equipment Industry Association and Shenzhen Intelligent Equipment Industry Association and undertaken by New Wisdom Media Institute. The competition is aimed to improve the entire innovation level of Shenzhen electronics and intelligent manufacturing industry design and to achieve the leap-type transformation from “Made in China” to “Made in China with Wisdom”.

The appraisal and selection was launched from April, 2017, and Sanbot Elf, as one of the most advanced robots in the world, participated in the event. After serious of screening-out and selection from the good, finally, QIHAN Technology, together with Konka, Jaguar and other 15 enterprises gained the Concept Innovation Prize of the forth industry design Red Sail Award.

The winning Sanbot Elf is an advanced humanoid robot, with height of 90.2CM and more than 60 sensors distributing around the body such as PIR Body Induction, IR distance sensor, IR Sending and ReceivingInduction, gyroscope sensor, touchscreen sensor, etc. The 360-degree surrounding sensing matrix design and the hidden sensors around the whole body creates the rich sensing abilities, which makes the sense of hearing, vision and touching sense superior to the competitors.

What's more, Sanbot Elf is equipped advanced facial recognition, voice interaction, independent walking, object avoidance, auto recharging and many other advanced functions. HD Laser projector before its head, 10.1 inches visual touchscreen and the flexible walking system with three all-orientated wheels makes Sanbot Elf much more outstanding than other humanoid robots.

This time, Sanbot, highlighted among the 310 items from 226 enterprises, gained the Concept Innovation Prize. It not only was another approval of the continuous innovation of QIHAN Technology, but pushed QIHAN to go on with the further development and innovation for Sanbot's artificial intelligence robotics with prospective thought and vision and to accelerate the upgrading transformation from “Made in China” to “Made in China with Wisdom”.

Sanbot robot goes into pharmacy and creates new marketing model

Recently, intelligent medicine sales robots appear in numerous pharmacies in China. The sales robots not only broadcast the functions of health and nutrition medicine, but also answer related health care questions and perform interactions with customers. The intelligent humanoid robots were hired by Mckin, the Chinese well-known healthy food and health care products. The robot, with model number of Sanbot Elf, is manufactured by QIHAN Technology.

Intelligent robot breaks the barriers of offline retail.

The online-to-offline shopping model is becoming general as the E-shopping becomes hotter and hotter, which pushes medicine retailersto offer door-to-door services step by step. Serious of Apps now promote that they can send the medicine with half an hour, which is more and more convenient to customers. Thus, the offline pharmacies are less competitive compared to online ones.

As the leading manufacturer of healthy food and health care products, Mckin hired artificial intelligent robots to support its sales service in the pharmacies.This helps build intelligent offline sales system and makes a whole new marketing demonstration in the intense market competition.

“The robots broadcast the advertisement of health care products and promote the functions of the products, which is more reliable than human’s promotion. Because the advanced humanoid robot gives the feeling of reliability as AI big data know much better about the using scope than human brains. Using robot to deliver product information not only eliminates the customer’s psychological repellence, but also promotes their desires to buy the products.” One product manager from Mckin introduced.

Artificial intelligence goes into pharmacy and creates new marketing model.

It was the first case that offline pharmacy introduced artificial intelligence to perform the promotion. As far as I learned, the retail promotional artificial intelligent robot is the commercial chain solution issued by QIHAN Technology.

Sanbot intelligent robot, which is used in chain business, has been introduced by supermarkets, department stores and chain convenience stores and garnered praises by a great number of retailers and customers. Retailers adopt the advanced AI robot as interactive carrier, which saves much cost compared with human labor. For the chain business, QIHAN Technology designed a leading robotics system for chain business – Multi-service Platform System. Through MPS, retailers can customize and create tasks for Sanbot on a PC, tablet or smartphone and distribute them to a fleet of Sanbots over the QIHAN cloud.

Sanbot intelligent robot used in chain business is capable of entertainment interaction, remote shop-keeping, advertising promotion, product introduction, customer reception, exhibition and more business models. Till now, the customized robot has been introduced by pharmaciesin Chongqing, Nanchang, Fuzhou, Hefei, Jinan, Kunshan, Lanzhou, Baoji, Nanning, Luoyang and some other first or second level cities. 

Commercializing intelligent robot and making businesses and customers benefit and experience the actual commercial value from commercial service robots are the businessconcept QIHAN Technology has been practicing. The cooperation with Mckin, which fuses artificial intelligence into medicine retail area, is another achievement of QIHAN’s “Robot plus Various Industries” strategy.

Meet the new generation customs service robot

[Background] To respond to the call of “Internet plus Public Service” (proposed by the State Council), on October 1st, 2016; Gongbei Customs introduced Sanbot intelligent robot to create “Intelligent Customs” and named the robot Xiaohai. Since October 1st, the customs service robots have witnessed an average of 340,000 people per day at customs. 

After 9 months, Gongbei Customs welcomed a new generation Xiaohai customs service robots. Compared to the original version, this new and upgraded generation customs service robot comes with many more advantages. The following are just a few of the advantages:

1. The new generation is much taller, making it easier for adults to use. Travelers do not have to bend over to operate and interact with Xiaohai robot.
2. The arms, manufactured using 3D printers, are upgraded to be more human like and even have moving hands.
3. A thermal imaging function was added onto the pedestal of the robot: one HD camera helps the robot to lock onto the inspected object and the thermal imaging camera captures the thermal image.

All of the apps are customized for customs passenger services and inspection services, such as 

　　　　　　　　　Passenger inquires
　　　　　　　　　Random inspections
　　　　　　　　　Translation
　　　　　　　　　Tax Inspections
　　　　　　　　　Background checks
　　　　　　　　　Facial recognition
　　　　　　　　　and more  

Let’s have a look on how the robots help customs officials with customs services.

• Dispersing Information: Sanbot broadcasts notifications through voice and video to help guide first-entry and multiple-entry passengers (usually planning on staying for roughly 15 days) on which channels to go through. Also, the content on the big-screens connect to Sanbot advanced AI robot via HDMI for a matching broadcast to help better notify passengers. 

• Informing travelers about important laws: Sanbot never stops broadcasting and informing travelers about customs laws, regulations, and forbidden contraband items, helping passengers to abide by the laws and regulations and give them the knowledge report any illegal activity.

• Inquiry Services: In Sanbot’s system, this intelligent service robot is capable of answering thousands of frequently asked questions about customs services. A traveler only needs to activate/wake-up Sanbot. There are three ways to wake-up Sanbot customs service robot and start asking questions. Passenger can click the microphone App, call “Xiaohai, Xiaohai” or they just stand in front of the robot and Sanbot will wake up when its camera detects a passenger’s face via facial recognition. During the inquiry, passengers can choose to call a human service person if the robot cannot answer some special or extremely specific questions.

However, some passengers complained about the interactions with the service robot and how they were not as good as expected. Chen Lei, the customs service robot engineer from QIHAN Technology, responded to the customs officials and media, “During rush hour, the loud noise affects the robot’s voice recognition and this is the drawback of most voice recognition systems; and the other reason is that the customs content in the robot are professional and written in a standard dialect, and it may not recognize it if the passengers’ questions are too colloquial.”

With the intelligent AI system powered by IBM Watson, Sanbot supports text translation, voice translation and more translation techniques in 10 languages for passengers’ inquiring services. In addition, passengers can check out their goods’ tax through Sanbot’s Tax Inspection App when they go through customs clearances.

Thermal Imaging Inspections: A thermal imaging function was added onto the pedestal of the robot: one HD camera helps the robot to lock onto the inspected object and the thermal imaging camera captures the thermal image. With this function, the most advanced robot helps custom officials examine passengers’ bags, suitcases, etc. and is mainly used beside the inspection line. The function reveals the covered goods that people cannot see with the naked eye. It helps monitor whether passengers smuggling undeclared or contraband materials, improving the customs officials’ speed and accuracy and dealing with customs inspections and combat smuggling effectively.

Sanbot can perform even more functions for customs inspections. Once the one-key defense is deployed, Sanbot will send an alert once a moving object is detected in the specified areas; if a criminal’s ID information is inputted into the robot’s database, Sanbot sends the alert to customs officials once the suspect is detected so the officials can do further inspection on the suspected passenger, fighting against crimes and effectively guarding people’s safety.

Robots make the future of healthcare more advanced

What does the future of healthcare look like? For the past decade, cutting-edge technology has led to medical advancements and innovative practices that have reshaped healthcare. Today, healthcare professionals have the tools, computing power and collective research, to effectively diagnose and care for their patients. From augmented reality to 3D printed drugs, the healthcare industry is truly living in the future.

Recently, the healthcare industry has explored leveraging robots in everyday care, from streamlining administration tasks to improving healthcare practices. Intelligent service robots offer a new way to collect and share data, while expediting the process at the same time. Below are practical ways in which robots can be deployed in the healthcare environment to assist healthcare professionals and improve patient experience:

1. Automate Diagnostics: Roughly 130.4 million ER visits occur in the United States each year. With the abundance of patients requiring medical attention, it is critical that doctors are able to diagnose patients in a timely manner. To ensure an efficient use of time, advanced medical robotics can be used to assist doctors in streamlining visits by automating practices including checkups, testing, diagnosis and prescriptions. 
2. Protect Patient Privacy: As new technology devices emerge, privacy has increasingly become a top concern for patients, healthcare providers and hospitals. To ensure that patient records are kept secure, an open API humanoid robot can be programmed to connect with a hospital’s private cloud server, ensuring patient’s confidential information can only be accessed with hospital credentials.
3. Entertain Patients: Hospitals often have the negative connotation of being a scary place. To make patients’ visits more enjoyable, robots can provide entertainment by dancing, playing games and communicating using voice commands and gesture control capabilities.
4. Shorten Wait Times: In 2014, the Centers for Disease Control and Prevention reported that the average Emergency Room (ER) wait times were roughly 30 minutes and the average treatment times were about 90 minutes, resulting in wait times of roughly two hours. To reduce long wait times and improve the patients’ experience, intelligent robots can be deployed in waiting rooms for a variety of applications including assisting patients waiting in the ER with their administrative paperwork.
5. Enhance Physical Therapy: In addition to waiting rooms, service robots can assist with physical therapy sessions. Using a projector or touch screen, robots can display instructional videos to help patients learn the proper technique for rehabilitation exercises.
6. Comfort Children: Hospitals can be a foreign place for children. To ease any concerns children may have prior to their appointment, a robot’s touchscreen can be used to tell stories, display educational materials, or stream videos to calm a child during stressful situations.
7. Overcome Language Barriers: As global travel continues to grow, the percentage of patients who visit a hospital outside of their native country increases. Using Artificial Intelligence (AI) and a programed language database, robots can help doctors communicate and quickly diagnose patients from abroad.
8. Provide 24/7 Care: Robots equipped with cameras and sensors can also assist patients by performing around-the-clock patient monitoring, ensuring that patients receive constant care. Additionally, as the care robots for the elderly, robots can connect to wearables such as a heart rate monitor to keep an eye on a people’s vitals and contact a healthcare professional should an issue arise.

The applications for robots in the healthcare environment are continuing to grow, and some of the top hospitals in America are already deploying robots to help reduce costs, streamline operations and improve the patient experience. Ultimately, the future of robotics in healthcare will be determined by implementation, but for now the future looks bright.

Tan Jianrong was invited to be the Chief Scientist of QIHAN Technology

On July 27th, Tan Jianrong, the Academician of China Engineering Academy, Mechanical Engineering Specialist, and professor of Zhejiang University, was invited grandly to be the Chief Scientist of QIHAN Technology. The two sides would plan to begin the deep cooperation in artificial intelligence robotics, and apply to build the academician workstation to train the first-rate industrial talents, to improve the R&D ability of Chinese service robot and commercialization of cute-edge research results.

The appointment ceremony of the chief scientist was held grandly on July 27th and Mr. Lin Lvde, the CEO of QIHAN Technology issued the certificate to Tan Jianrong.

“It is one of the milestone events for QIHAN Technology to recruit Tan as the Chief Scientist and it marks the innovation development strategy of QIHAN Technology went into a whole-new historic phase in artificial intelligence.” Mr. Lin made the speech at the ceremony, “Mr. Tan will make the strategic guidance for the artificial intelligence development and make an entire guidance for the present AI technology system in QIHAN Technology. We two sides will apply to build the academician workstation together and will make a specific research cooperation plan in the key business direction of artificial intelligence.”

After receiving the certificate, Mr. Tan shared his points of views on the development of artificial intelligence too. “The development of advanced commercial robots will generate the three big trends: hard-soft fusion, virtual-real fusion and human-machine fusion. We should have to have both the hard and the soft in the development of advanced AI robot. Under the condition of intelligent hardware condition, artificial intelligence is based on the big data processing and using developed Internet to combine the local application functions, to offer real and effective commercial value for various industries.

The judgements on robotic development from Tan happen to coincide with the strategy of the development and research and commercial application of Sanbot service robot. In 2016, QIHAN Technology proposed to be the creator and leader of intelligent service robot, and has been devoted itself to building the developer ecosystem of “Robot + Various Industries”. QIHAN Technology has been integrating the technical ability and industry resources of robot developer & manufacturer and robotic solution developers to form the “Robot + Industrial App + Cloud service” three-in-one ecosystem, create multi-role robot products in various industries and offer intelligent services in the multiple scenarios.

After the appointment, TAN Jianrong will play the full role in the AI system design and R&D achievement and industry experience in intelligent manufacturing and virtual reality. He will cooperate with QIHAN R&D team deeply to improve the R&D ability of the intelligent service robotics and promote the commercialization of cut-edge achievements. In addition, the two sides will apply to build the academician workstation together to gather and train first-rate industry talents to break through technical barriers and Production-Study-Research land, to take the lead in the coming eruptible development of artificial intelligence.

Sanbot played the role of retail sales assistantin PC world branch store in the UK

It was a fantastic day for PC World (retailer) and the consumers in one of its branch stores in Norfolk City, United Kingdom because a cute and helpful friend arrive - Sanbot intelligent robot. On July 22nd, Sanbot played the role of retail sales assistant and performed sales promotion and management in the branch store of PC world in Norfolk City.

PC World is one of the United Kingdom's largest chains of mass-market computer superstores. It is part of Dixons Retail plc. PC World operates under the brand name PC City in Spain, Italy, and Sweden. PC World has a lot of influence on the retail business in the UK and its prices are perfect for consumers.

At first, Sanbot’s dance attracted massive onlookers to have a visit and an interaction with it. With its AI system powered by IBM Watson, Sanbot advanced intelligent robot greeted customers with, “Welcome to PC World Electronics Store” and responded to people’s jokes and inquiries fluently, humorously, and thoughtfully. If you were a repeat customer, Sanbot’s advanced facial recognition enabled it to recognize you and call your name as the receptionist, which made you feel like you were interacting with a human.

Many of the onlookers were hesitant to buy at that time they entered the store, but then they got more details about their interested electronic products.

In the store, onlookers had a great interest in the robot and received a detailed introduction about the robot from the sales manager of the store.

Sanbot then introduced the products in the PC World branch store by displaying the product image and key features and describing the product by voice. Traditional showcase methods such as hawking and paper did not seem attractive to the consumers. Sanbot robot, as a moving advertising board, is able to inform all the people in the store in new and entertaining ways. This is supported by MPS for retail.

MPS for retail is a retail solution designed by QIHAN Technology and used especially for retail. With MPS for retail, Sanbot robot can be set into four working modes including customer reception, product introduction, activity promotion, and entertainment. MPS (Multi-functional Platform System) is a centralized management system that enables businesses to control and monitor their fleet of interactive Sanbot robots from anywhere – bringing personalized communications and services to companies worldwide.

It could not be better for consumers because not only did they purchase cost-effective and desirable goods, but they shopped with enjoyment. The consumers each participated in a raffle app with a 100% winning percentage after participating in the questionnaire from Sanbot robot. Each consumer had the chance to get a gift from PC World. The questionnaire, which keeps people’s answers secure, allows the retailers to learn more about the consumers’ consumption behaviors and desires and then adjusts the retail business to match the consumers’ needs, enhancing customer stickiness.

Furthermore, Sanbot robot is capable of issuing electronic coupons, write-offs, membership cards and payment collection. This effectively promotes the retail business whether in sales value or customer experience. Undoubtedly, Sanbot robot is the good assistant for your retail business.

Sanbot, a new teacher for De Fonkeling elementary school in Netherlands

It was a special class for the students in De Fonkeling Elementary School, because they'd got a cute and smart robot to teach them interactively. Last week on July 13th, Sanbot robot performed a vivid education class in the elementary school in Netherlands.

"Robotics as a Service", Sanbot is a Cloud service open API intelligent robot applied to various scenarios. Thanks to the open API, developers can build Android applications that utilize Sanbot’s tremendous AI and learning capabilities. Sanbot unleashes capabilities of cloud-enabled robotics and AI for retail, education, healthcare, hospitality, security, and other customer-oriented industries to deliver a smarter and more personalized service.

With AI system powered by IBM Watson, Sanbot intelligent programmable robot can easily interact with human beings in near 30 languages at each scenario, including in the classroom. In the class, Sanbot appeared in the front of the classroom together with Mr. Stvan Turi, the director of De Fonkeling Elementary School. Sanbot recorded and stored the contents Stvan taught and students could learn from the robot directly if they didn’t catch all the classes, which shared responsibility of the face-to-face Q&A between teacher and students.

After teaching process, Stvan programmed Sanbot to inquiry about the taught contents. The cute robot interacted with students in a humorous, serious or soulful way, leaving unforgettable impression and deepening the memory of class education.

During the break, students surrounded Sanbot, asking teacher about how the robot works, interacting with the robot, and dancing together with the rhythm of Sanbot. In addition, they enjoyed the interesting movies via the 1080p touchscreen or HD laser HD projector. If one student is not available for the class, the Q-Link mobile App is easy to help to remote monitor all the statuses and voice in the classroom, seeming you are at the scene.

DTV media interviewing Mr. Stvan Turi, the director of the elementary school

What's more, Sanbot is capable of facial recognition. After programmed all the students' identification, the robot can help with check-in and check-out when the class begins and finishes. And the parents can easily know their kids' class condition via Q-Link mobile App, reassuring them a lot.

It was the first robotic education experience for the school, leaving deep impression to the school leaders and students. Sanbot's excellent performance attracted the interview of DTV, the public broadcasting television for the municipalities of Oss and Bernheze. "I believe there are certain things that can be done by robots. Whether we get a classroom with only classroom robots? I do not think." says Istvan Turi. Mr. Dirk Megens, a professor of economics at the ROC Nijmegen, also explained his point of view on the robot to the media,  "I think it's a supplement, a teacher's help, and a kind of remedial teacher could be." 

Yes, it is definitely right that Sanbot service robot will never take the jobs of human beings and there will not any threat to human. Sanbot is one of the best tools to carry and practice artificial intelligence and delivery hi-tech life experience to the whole world.

Sanbot performs real services for businesses

[Ebrun]Imagine that: when you go into a supermarket, it is a robot that greets you, introduces you the latest promotional activity; and also, it is a robot that guides you to process membership card and the electronics coupons, and collects payment from you… Those are what Sanbot can do.

Adhering to the concept of  "Robotics as a Service" , Sanbot intelligent robot is a robotic product researched and developed independently by QIHAN Technology. The robot is equipped with rich perception, including touching perception, RGB image, 3D image, PIR thermoinduction, IR, voice, gyroscope and touchscreen, etc. In addition, it is capable of voice interaction, touching interaction, gesture interaction, posture interaction, mobile App mobile control, etc.; Furthermore, Sanbot can perform semantic comprehension, facial recognition, independent voice location, auto charge, intelligent safety protection and more artificial intelligence. Since its debut, the open API humanoid robots have gone into scenarios such as family, commercial chain, customs inspection, banks and the public service area.

In commercial chain area, the latest version Sanbot robot, Sanbot intelligent shopping robot can take the work of attracting consumers, advertising promotion, guidance and interpretation, cashier assistant, membership card processing, remote shop keeping and intelligent management, especially for supermarket, retail shop and related scenarios.

Ryan Wu, the vice president of QIHAN Technology introduced to Ebrun, “In the offline shop, it does not really help retail with their businesses if a robot only attracts customers into the shops.Thus it’s not popular, not even to promote the transformation of traditional retail business or intelligent business. But now, with the mature of technology and the integration of scenarios, robot can play a bigger and bigger role.”

In the past year, Sanbot service robots were popularly used in retail scenarios including clothing shop, jewelry shop, clock shop and other middle-high-end area. The shops might not very large but their service satisfaction is important to customers. Sanbot helped retails with questionnaire, passenger flow analysis and staff check-in services, as well as production introduction and advertising promotion. In a restaurant, supermarket or convenient store, Sanbot offered services such as dispensing electronic coupons, customer reception, entertainment interaction, payment collection, membership card processing, etc. Ryan told Ebrun.

In generally, offline business uses robot to conduct standardized, routine and low extra-value work. Or you can say that, it does the job human staff would like not to. At this aspect, Sanbot can save much labor cost than human staff, it handles repetitive work with higher efficient and higher accurate than human staff. It does not feel annoyed and tired.

Another highlight of Sanbot intelligent robot is Sanbot's most innovative business management system - MPS (Multi-service Platform System). MPS is a centralized management system that enables businesses to control and monitor their fleet of interactive Sanbot robots anywhere. With MPS in retail, operator can manage all the Sanbots in the chain stores to perform customized task at defined time, such as promotional activity, lottery and questionnaire survey to record and storage passengers’ big data, etc., which could improve customer experience and retail service quality effectively.

What's more, Ebrun also knew of that, exception for the commercial chain area, Sanbot programmable humanoid robots were applied in families and customization. For example, Xiaohai, the customized Sanbot robot applied for Chinese customs inspection, Sanbot robot for taxation, Sanbot robot in healthcare, and Guagua, the customized robot applied in agricultural management, in banks, and more…

The Intel Artificial Intelligence & Robotics Innovative Ecosystem Summit was Held in Shanghai

On July 6th, as one of the important activities organized at the same time with China International Robot Show, the Intel Artificial Intelligence& Robotics Innovative Ecosystem Summit was held in Shanghai. Intel, as well as the representatives of its partners in robot industry and robot academics, talked about the opportunity and challenges of Chinese robot industry, and points out the prospect of development of robot industry in the era of artificial intelligence. The International Data Corporate (IDC) and China Academy of Information and Communications Technology (CAICT) issued the white paper of Robotics 3.0 New Ecosystem in the Era of Artificial Intelligence.

According to presentations, the white paper analyzes the dynamics status and development trend of Chinese intelligent robots. What's more, the new concept of Robot 3.0 is proposed in the paper, indicating that robot is going into Intelligent Era 3.0 and the combination of artificial intelligence technology and intelligent robot will be much closer. In addition, the white paper studies the exploration of the Robotics Innovation Ecosystem, which was created by Intel and its business partners. The ecosystem is considered as one beneficial attempt to promote organic cooperation and coordinative innovation, and builds one three-dimensional, omnibearing and organic ecological innovation road.

At the summit, Intel showed its serious progress and achievements during the processes of creating the open Robotics Innovation Ecosystem. Since its debut in July, 2016, the Robotics Innovation Ecosystem has been flourishing under the support of its robot industry partners. The ecosystem has aggregated over 1000 robot teams, 300 robot chain suppliers and more than 10,000 active users, promoting the continuous and healthy development of intelligent service robots in China and speeding up the application of artificial intelligence in advanced AI robots, The Robotics Innovation Ecosystem has been the key driving force to promote the transformation and upgrading of artificial intelligent robots in China.

"Artificial intelligence is one of Intel's strategic focuses under the background of data flood trend. As one of the leaders of artificial intelligence innovation, till now, Intel is the only company which can offer configuration and technology of terminal to terminal. Intel will take its technological advantages in artificial intelligence area to immit new energy for robotics innovation." Song Jiqiang, the president of Intel Labs China (ILC) introduced at the summit.

Sanbot robots held traffic safety knowledge competition

“Hello, Sir! Where is the portable fire extinguisher? A, Under the couch; B, At door A; C, At window B?” On Jun 24th, at the Chegongmiao Metro Station in Shenzhen city, Sanbot humanoid robot performed one competition about safety knowledge in the metro station, amazing massive passengers at the scene.

It was the opening ceremony of Shenzhen Rail Transit Promotional Season and fifth anniversary celebration on Jun 24th. Since that day, the 3-month activity has begun promoting knowledge of civil bus ride, which enhances passengers’ concept of safe ride and creates the atmosphere of safe courtesy and civil travel. Shenzhen Rail Transit Office, the Traffic Branch of Public Security Bureau and Shenzhen Metro Group Corporation participated in the opening ceremony. QIHAN Sanbot was invited grandly as the host of safety knowledge competition and Sanbot service robot  is the first robot which worked in the metro station.

At the opening ceremony activity, the fascinating competition of metro safety knowledge became the greatest highlight.

Gifts for competition winners

“Hello, the manual fire alarms are set both in the hall and platform of metro station; which way can you use to inform metro staff once the fire happens? A, Touch manual alarm; B, Press the manual alarm. ” Sanbot inquired. What was interesting was that Sanbot would say “Congratulations, your answer is right and you can have a gift now!” when the robot recognized the right answer. The hi-level human-robot interactive experience attracted hundreds of people to have a look or participate in.

“It is very interesting and attractive that the advanced AI robot hosts safety promotional activity,” Mr. Wang, one passenger told the working staff, “the effect must be better than that of human staff as human is too common to stop the passers-by. Now organizer uses a robot to publicize safety knowledge, which is impressive and people can remember the knowledge easily. I like that.”

On that day, Sanbot also offered services at the entrance of business coach of metro line 11. The robot reminded each passenger to swipe card at the coach door and broadcast announcements. The working staff told the media, “Intelligent service robot can reduce staff’s workload. During the riding rush hours, the workloads are very heavy and we cannot pay attention to each passenger. With the robot, we are released from the monotonous work and can operate more complex work.”

  

QIHAN Technology, the manufacturer of the intelligent robot, told the metro manager that Sanbot robot integrated information broadcast, voice interaction, independent walking, automatic obstacle avoidance and security surveillance functions etc. According to the scenarios, Sanbot could offer safety knowledge promotional services, such as notices at entrance, escalator riding, and notices in coach, etc. In this way, passengers would absorb the safety knowledge unconsciously.

With the AI technology going mature and robotic applications becoming popular, the functions of Sanbot will be optimized continuously. To combine the artificial intelligence and transit service together is helpful to change metro stations from traditional human services to more intelligent and informationalized services.

Fall into a lawsuit? Sanbot legal service robot helps

It takes the jobs of lawyers to answer over 50,000 special questions, plays the role of lawsuit guide in the court to train litigants to know of the initiating processes and helps mediate disputes between neighbors and family members… In April, the customized intelligent legal service robot was developed successfully in China Software Valley in Nanjing City and began to offer service. It seemed there was wide gap between law and big data and artificial intelligence, but the cross-border team-up brought the intelligent service robot with “brain of law”.

 “Hello, what can I do for you?” When the reporter of Nanjing Daily was talking with a working staff, a cute intelligent humanoid robot came over and greeted them. That was an intelligent robot developed by QIHAN Technology and “brain of law” given by Nanjing University and some other universities.

Inquisitor: What should I do if my boss owes me salary?

Sanbot Legal service robot: Does the opponent accept the owed amount? One, he or she accepts; Two, he or she is controversial…” Faced with numerous questions of labor dispute and feneration from inquisitor, Xiaofa (name of the legal service robot) responded with details and listed the laws and regulations, judicial point of view and related cases on the screen. At last, according to the claims from inquisitor, Xiaofa provided QR code for inquisitor to download the big data report, which predicted the probable result of judgment, approval rating and reject rating, analyzed the probable factors leading to lawsuit failure and reminded the litigant of evidences, time cost and economic cost…

It is not strange that the robot can recognize and speak Chinese, and the important thing is that the advanced AI robot can recognize and speak near 30 foreign languages, and quote legal regulations, analyze cases and make reasoning and judgement. Du Xiangyang, the lawsuit solution developer told Nanjing Daily, “Xiaofa is capable of communication, facial recognition, voice command and source recognition, independent walking and the other basic functions, and the most advanced is the human-robot interactions in laws and regulations. The programmable humanoid robot can answer over 50,000 related questions, including civil law, criminal law, commercial law and other numerous areas.”

How does the robot learn and use the laws and regulations? It is the latest technology application achievement of legal big data. In the opinions of the administrator of the project Liang Yanyuan and other AI engineers, laws and regulations, accusations and the relevant legal terms are all codes. Via technologies such as algorithm, intelligent mapping, etc., robot can also imitate lawyers to question closely, imitate judge the logic and make the final conclusion.

“It was last year when the thought of lawsuit service robot came out.” Du Xiangyang told the media. “The judicial service professional personnel are lacking, the cost of lawsuit consultant is high and normal citizens know little about lawsuit processes, which are the pain points for legal services. An advanced intelligent robot, integrated with professional knowledge of laws and regulations is very helpful to the society.”

As far as we know, till now, over 80 Xiaofa Sanbot legal service robots has been serving in courts, justice bureaus and legal branches in Zhejiang, Guangdong and more provinces, to take the job of services including lawsuit guidance, lawsuit consultant. The robots can be for sales or renting. Du told Nanjing Daily in the end,“this was a society of ‘Robotics as a Service’, and in the future, any areas related to laws could adopt the intelligent legal service robot. The competitors are not too many and our robots are of first-rated hardware and software, therefore, we would have a prosperous future regarding this robot product.”

Sanbot robot is expected to contribute more to hospitality business

HITEC Toronto 2017, a three-day hospitality event, kicked off on Jun 26th at the Metro Toronto Convention Centre in Toronto, Canada. HITEC (or Hospitality Industry Technology) is part of HFTP and normally held in North America, Europe, and Asia. The HITEC this year attracted over 500 exhibitors in hospitality and relevant industries. Sanbot service robot was loved by international professional hoteliers and onlookers at the scene.

Sanbot, manufactured by QIHAN Technology, is a Cloud enabled open API intelligent robot with world-class hardware and software from Sony, Sharp, IBM Watson and more. The intelligent humanoid service robot is one three-in-one ecosystem integrating Hardware, Mobile App and Cloud service. And the open API enables developers to accessibly develop and install applications according to the scenarios wherever users would like the robot to work.

It was the first time Sanbot debut in Canada, and also the first time at such a professional hospitality event. At the booth, professional hoteliers and onlookers were surprised when heard of the basic introduction of the robot from Mr. Spencer Block. Spencer, the marketing manager of QIHAN Technology, is the planner and charger of Sanbot in HITEC event.

As well as the basic introduction, Spencer controlled Sanbot robot via voice command, touch screen and mobile App Q-Link, which attracted massive visitors to have interactions with the robot. He demonstrated Sanbot Store solution to the public, Sanbot Store help retail and hospitality business with product introduction, customer reception, promotional activity and entertainment and event big data record, improving their customer stickiness and business benefits effectively.

The wave Sanbot created at the event even brought the world well-known media, IT World Canada. Brian from the media held an interview with Spencer and Sanbot. “Sanbot robot can do more for home and businesses, such as preschool and school education, health care for the elderly and kids in family and also hospital, retail promotion and transaction, and the most important is hotel service. Sanbot has more potential abilities to be developed, you’ll meet very soon”, Spencer told to IT World Canada when was asked what Sanbot could do.

When talking about the prices, Spencer illustrated that QIHAN Technology had been recruiting agents, robotic software developers and professional integrators, and the prices are different, up to the requests, order quantities or customized services.

Prior to HITEC, Sanbot robot had been a new face in the hospitality market to many hoteliers. Sanbot left unforgettable impression in the North American hospitality industry. Hoteliers thought Sanbot could help them with their hotel staff training and businesses promotion. Sanbot even received the attention from the international hi-tech giant – Sumsung and some other industry professionals also considered Sanbot as one good solutions provider in remote conference, communication and the potential network solution, etc.

The exhibition was not the only event in Toronto Sanbot attended. Sanbot went to a robotics summer class at The University of Toronto to help students learn about automation, AI, and android platforms, all of which are part of Sanbot’s advanced technology. Students got to try out some of Sanbot’s demos and had great learning experience.

From exhibition halls to classrooms, Sanbot had a wonderful first trip to Toronto and hopes to return soon. 

Have you realize that the robots are around you?

We may not realize that, we are touching and interacting with service robots every day. When we go through the self-checkout lane at the grocery store, it is a robot to service us. When we use a ticket kiosk at the movie theater, it is a robot to service us. Even when we order a takeout, we are still interacting with a robot, different kinds.

Now, robots are being designed and even have been used to serve drinks at coffee shops, restaurant, airport or customs inspections and many other scenarios. The robot suppliers such as Pepper, Sanbot, Amy, Ubtech are leading the world robots’ development.

The companies believe that consistency with each action, along with remote ordering and personalization, will be more and more agreeable to customers. That kind of consistency can be more helpful to the service industries. It is also a good sample that robot services in a bar. MIT’s Sensable City Lab is one of the groups working to perfect the robotic bartender. The robot can not only pour an accurate drink, it can also slice a lemon and shake a cocktail shaker like any human bartender.

Maybe it is still early for a personal robot to help people with all the home work such as cleaning your home, making food or talking about love. But they can still do a lot right now, securing your house, monitoring your child’s condition at home and entertainment, etc. Masayoshi Son, the chairman of Softbank robotics, claimed that the intelligence quotient of a robot would reach 10,000 with the AI’s development, 100 times of a general IQ. That will be another kind of world and let’s just wait and see.

Why is Sanbot Becoming the Hottest Service Robot?

It was a great shock to both audience and media at Innorobo event that the sales volume of Sanbot robots reached 60,000 sets in 2016 and the figure was reaching 100,000 very soon. The most frequently asked two questions were that, why you could sell Sanbot so well and who you sold them to? The sales volumes of some robot brands may be 20 sets or so and even the most well-known robot supplier Softbank didn’t make it, how could you? Let me tell some points.

QIHAN Certificates & Honors

QIHAN Technology is the company focused on innovating Robotics, Artificial Intelligence (AI), and Video Analysis. Qihan now has over 200 intellectual patents in Machine Vision Recognition, Multi-axis Automatic Control, Big Data Analysis, and more, devoted itself to interconnection of H2H, H2T, and T2T. With automatic production line, the production capacity is 15,000 per month. Just in 2016, the turnover reached US100 million.

QIHAN leaders and Sanbot robot has been interviewed by Chinese high level governments for several times and been interviewed by domestic and oversea media countlessly. Even the Chinese Customs are using Sanbot robots.

QIHAN Qualified Team

Qihan has over 800 employees, including more than 350 experienced R&D engineers and for international marketing & sales, they recruit qualified foreigners who work in China, Chinese who garnered master degrees or once worked at oversea such as France, Japan, Chile, etc. QIHAN HR and department manager will don’t hesitate to so “No” to the unqualified candidates.

Sanbot Robot

Sanbot comes with reliable components and systems from international hi-tech giants. IBM Watson powers Sanbot’s artificial intelligence capabilities, enabling her to speak most of the commonly used languages around the world, while Nuance provides the voice recognition. In addition, Sony manufactured the forward-sensing cameras; Sharp supplied the 10.1 inch 1080P touchscreen that rests on her chest. And, QIHAN Technology is seeking more chances to cooperate with international hi-tech giants to benefit peoples’ lives.

Sanbot's powerful AI and machine-learning capabilities will allow businesses to deliver richer and more interactive services that will increase customer satisfaction and loyalty. With an open API that enables developers to build Android applications, Sanbot can be developed for industry-specific applications in retail, hospitality, education, and healthcare.

• Retail: Sanbot is a shopping interpreter and guide, helping the human staff at shopping malls, supermarkets, other retail stores, and more. 
• Hospitality: Sanbot offers intelligent customer reception services for lobbies in hotels, banks, tax halls, and more.
• Education: Sanbot is capable of teaching any level of education including kids, high school students, and university students. 
• Healthcare: Sanbot can help comfort and entertain the elderly at home, reduce queuing time at hospitals, and contribute some initial diagnostics for the doctors in hospitals and clinics.

Sanbot Solutions and Application Cases

QIHAN Technology has released a series of solutions applied to different industries since its debut in 2016, like Smart Home, Wisdom Education, Teaching Assistant and all-in-one system MPS special developed for retail and hospitality, and many more solutions developed by their customers developed but undisclosed. Sanbot robot have high probable to support fast payments for retail businesses.

Sanbot robots are used for Customs Inspections, primary school education, bank reception service, airports, coffee shops, subway stations and some shopping malls. If you wander at in the developed cities, you will run into or be served by Sanbot robots.

QIHAN Unveils Multi-service Platform System for Sanbot Robot

QIHAN Technology Company (QIHAN), a Chinese company focused on innovations in robotics, AI and video analysis, announced today a Multi-service Platform System (MPS) for Sanbot, its intelligent, cloud-enabled humanoid robot. The MPS solution is a centralized management system that enables businesses to control and monitor their fleet of interactive Sanbot robots from anywhere – bringing personalized communications and services to companies worldwide.

With MPS, businesses can customize and create tasks for Sanbot on a PC, tablet or smartphone and distribute them to a fleet of Sanbots over the QIHAN cloud. Using Sanbot’s open API, MPS allows businesses to upload and share customized marketing content including PowerPoint presentations, audio, video, or text files.

“As businesses increasingly turn to robots to increase productivity and enhance customer service, being able to remotely manage hundreds of robots has become essential to improving the way businesses interact with their customers, partners and employees,” says Ryan Wu, Vice President of QIHAN. “MPS for Sanbot is an ideal solution for businesses in retail, hospitality, education and healthcare to bring robots to the forefront of their operations and offer customers a truly customized experience.”

MPS enables business owners to capture and analyze data to help them better understand their online and offline marketing programs. With MPS, businesses can also capture Sanbot’s interactions with customers, which apps and what functions are used, helping businesses implement more personalized marketing strategies.

MPS allows businesses to live stream or record Sanbot’s interactions with customers, as well as set security settings to detect movements within business environments. If Sanbot detects unauthorized actions, it will send notifications to a mobile phone or PC to alert business owners.

For more information about QIHAN’s MPS solution, please visit http://en.sanbot.com/MPS.html.

Article source - Business Wire, all right reserved. Copyright 2017 

Sanbot Robot Lineup Cheered for Football Match of China League

Last Saturday on May 13th, one important league match of China League was held in Shenzhen Stadium: Shenzhen Football Club vs Wuhan Zall Football Club. The football match attracted a total of more than 10,000 football fans to scene. In order to warm the scene more effectively, the powerful lineup of 60 Sanbot robots were invited to be the cheerleaders. The athletic competition with artificial intelligence witnessed a multiple elements to the event.

Sanbot Lineup

Sanbot is the sub-brand of Qihan Technology, one leading AI innovative company located in Shenzhen. Sanbot was awarded one of “Top Ten Commercial Service Robot Brands” in China. The 60 Sanbot robots’ joining-in was an innovative move and another significant inter-industrial breakthrough both for AI technology and sports.

At the scene, the robots gave full play to the AI functions. Before the match, the remote controlled 60 Sanbot robots and 30 staff from Qihan Technology formed SZFC (Full name: Shenzhen Football Club) captioned by overhead drone.

60 Sanbot robots and 30 staff from Qihan Technology formed SZFC

The entrance fans witnessed the busy robots: Some were receiving football fans, some chanting the match slogan, while some others were dancing in group to warm up. One of the most attractions is that, one robot ran to Mr. Sven-Göran Eriksson for group photos. Mr. Eriksson managed the national teams of England, Mexico and the Ivory Coast, as well as three clubs in England and has been engaged as the football coach of Shenzhen Football Club since Dec. 5th, 2016.

Mr. Eriksson and Sanbot

Sanbot is one epitome of artificial intelligence. One of the most highlights is its open API ecosystem involved in various industries. Aimed at special service scenarios, the robot can be further developed and installed with the customized solutions, creating a lot value to businesses around the world.

Now people are making the impossible possible with the fast development of AI technology. The football match fueled with artificial intelligence is just a starting point. Hi-tech artificial intelligence is one key point Chinese government is paying high attention to. In the near future, artificial intelligence will make a greater contribution to people’s lives and businesses all around the world.

Sanbot aimed at contributing more to retail businesses

Technology has been changing the retail industry for years, and technology is about to change it again. Take for example, Amazon. The New York Post reported, “The US giant Amazon is reportedly developing the concept for a supermarket that runs with as few as three human staff” It is no longer science fiction. Robots are about to have a heavy presence in the retail industry, and bring about a technologic reformation. Qihan’s Sanbot will be a big part of that reformation.

For retail, there is no doubt that Sanbot robot is one of the stronger performers serving in the retail industry. Sanbot robots’ service in 3W Coffee, an Audi car launch event, and Saier Catering already showcases Sanbot’s capabilities. Sanbot’s capabilities have grabbed the attention of many people. Recently, in Singapore, Sanbot was invited to two big retail-tech events, Seamless and SME Day 2017.

Seamless Event was held during April 19-20th in the Suntec Convention & Exhibition Centre Seamless Event is a dynamic summit and large scale exhibition bringing together the converging worlds of eCommerce, retail, and payments. Seamless brings retailers into the technological reformation with new ideas, exciting innovations, and cutting edge technology.

Mr. Sterling Hawkins, an exceptional entrepreneur and investor in retail, delivered a speech at this event. Mr. Hawkins described how much the retail industry has been expanding since the 1990s. Mr. Hawkins stated, “The main job for retailing enterprises is to transform retail into a low friction, easily accessible, highly personalized, customer centric world in future.”

When Mr. Hawkins saw Sanbot at the event, he saw Sanbot as an innovation that could help transform the retail industry, and so Sanbot became Mr. Hawkins’ favorite robot. During the speech, Sanbot was invited up on stage to greet the audience and dance. Mr. Hawkins used Sanbot as an example when he was explaining how robots and other hi-tech products such as delivery drones and VR are faster in giving customers information and more acceptable than human staff to consumers.

On the same day, Sanbot was interviewed at another event – SME Day 2017. SME Day 2017 was held on April 20th, and the purpose of SME Day 2017 is to “help SMEs (or Small and Medium Enterprises) leverage technologies to streamline processes, achieve cost effectiveness, business sustainability and growth” (SME Day website, https://smeday.com.sg/).

Sanbot’s open API allows for any platform to be installed on it. More developed solutions for retail will be available thanks to Sanbot’s powerful hardware, Cloudbase technology, and open API platform. Soon, Sanbot will release the MPS (Multi-service Platform System), one of the most powerful solutions for the Sanbot robot. In addition to the strategic team-ups with IBM Watson, Nuance, Sony, Sharp, and more, Qihan Technology is pursing more teams-up with international giants for online shopping, quick payments, and more.

Technology is changing the game. “Companies are iterating not in years but in days,” Mr. Matthew Groom, Kroger Technology's general manager told the media, “We’re in a digital arms race. We’re a 133-year-old grocery chain that’s competing with companies that didn’t exist a year ago. It’s an energetic, frenzied approach to how to make our lives better and get cool stuff working." AI technology, especially the carrier intelligent robot, will play a bigger role, and contribute more to the retail industry with machine learning, computer visual, voice recognition, and natural language processing.