Q: Why did you
build a service robot like Sanbot?
What are its objectives?
Lennic Qian: We
built Sanbot to improve people’s life quality and customer experience, while
bringing more profits to the companies. The intelligent autonomous robot performs daily tasks to enable human beings to
concentrate on more creative tasks. Sanbot can help companies specializing in
the Retail, Hospitality, Education and Healthcare sectors, friendly and
accessibly. Sanbot is aimed to help with businesses and customer experience,
not to replace human staff totally, which is why Sanbot is not very big.
Q: Facial
recognition, Cloud, artificial intelligence ... Can you tell us about the technologies
integrated by Sanbot?
Lennic Qian: First
of all, you should know that Sanbot has a public API. This allows the programmable robot to be easily customizable.
In particular, we can add applications to its system in a very simple way. It
is thanks to this API that Sanbot can be deployed in various industries. In
addition, Sanbot is also connected to the Qihan Cloud platform developed and is
linked to Sanbot’s unique matched Q-Link application.
At physical level, Sanbot is equipped with seven microphones
used for location, recognition and voice commands. It has a security camera,
three 3D cameras and two perspective cameras manufactured by Sony, allowing
facial recognition, depth perception and interactions with the users. Sanbot
has tactile sensors on the head, arms, back and chest allowing the user to wake
up Sanbot and get different reactions from him. It has a 1080p definition touch
screen provided by Panasonic and a 720p definition projector. Finally, the
robot consists of sixty other sensors, including infrared sensors to detect
humans and objects and a PIR sensor to avoid them, spatial sensors, and sensors
connected to a remote control.
Q: You were in
Innorobo this year. How did you live this fair, did it help you to forge
partnerships in France?
Lennic Qian: Innorobo
allowed our team and the robot to have very interesting exchanges with visitors
at the show, especially concerning our future robot. We also had the
opportunity to meet many end users from the tourism industry such as hotel
service for example. They are also very interested in intelligent service robot, they think it very nice and cute ... For
the moment, we are still in the discussion phase and we will soon contact some
of our prospects. We are obviously aimed to expand our partnerships.
Q: Sanbot has
been adopted by two airports in China. What are his missions? How does Sanbot
help staff and travelers?
Lennic Qian: Indeed,
Aviation is one of the most high-demanding sectors. Thanks to the Sanbot API,
the Guangzhou-Baiyun and Shenzhen Bao'an airports can program the open API robot platform according to
their own requirements and thus integrate a system of loyalty points, ticket
search and information on Flights, for example. At these airports, Sanbot is
also responsible for relaying information on flights, shops and restaurants,
guiding and entertaining travelers in the aisles of the airport. Sanbot even
allows users to check in. Moreover, thanks to our robot, travelers have access
to the Internet where and when they want. In short, our small humanoid interactive robot allows airports to
improve the experience of passengers by answering the questions of the latter
regarding their itinerary for example and to assist the airport staff in their
tasks.
Q: At Innorobo
event, we heard about a new robot under construction at QIHAN Technology. What
will be the differences with Sanbot?
Lennic Qian: We
are indeed working on a new model commercial
robot, on which we cannot deliver too much information yet. I can only say
that it will be 1 meter 40, for more accessibility and that the three main
functionalities of this new robot will concern navigation and the positioning
system indoors, a multi-modular function allowing him to fix an advertising
screen, a printer, a tray ... and the ability to carry objects weighing more
than 100 kilograms.
Q: Finally, why
should tourism companies adopt Sanbot?
Lennic Qian: As
observed with the airports of Guangzhou-Baiyun and Shenzhen Bao'an, Sanbot can
improve the service of any company specializing in tourism. The better customer
service, the more attractive customers will be and the more likely they are to
be loyal! And that Sanbot can make it.
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