Sanbot's “AI + Innovative Chain Solution" energizes businesses

Background: QIHAN Sanbot Robotics was invited to the world’s largest-scale chain industry summit – China Chain Day 2017. China Chain Day is the most influent and biggest chain industry summit in the world and dedicated to creating global new type chain industry ecosystem. Through shared cases, communication, connective sources at the scene, the event drives China’s chain businesses go to the whole world.


Consumption updating: AI pushing China’s chain to the whole world


"Internet, digitalization, IT, platform, accessible diversity, extension of the border, business model" are the prescriptions to consumption upgrading from the titans in chain businesses. And for "how to reduce labor costs and increase foot traffics", “how to offer a better training for staff, job recruitment, interesting interaction, social contact" and other, artificial intelligence is the hot topic.


The costs are similarly equal for online E-commerce and physical stores. Channel-oriented is out of date and the stores are conducting transformation and consumption upgrading, to become customers’ experience area. Thus, AI is the blue ocean of next consumption upgrading. In recent years, intelligent service robotics, AI voice recognition, facial recognition and similar high technologies are subverting the channels of retail industry.


In AI area, voice and visual recognition take up the highest ratio and each of them is 60% and 12.5% of artificial intelligent market. As predicted, the total amount of Chinese AI market will reach RMB9.1 billion from RMB1.2 billion in 2015.


Under the background of enough material for youngsters born in 90’s and 00’s generation, retail industry will encounter another evolution by vital of high technologies in the future 10 years – retail will not only mean buying and selling, but include the shopping experience and other feelings, both for E-commerce and physical stores.


Sanbot’s “AI + Innovative Chain Solution” energizing businesses


With the “New Retail” rising, various models of artificial intelligence are happening. And in future, with the integration of online and offline and better experience, customers’ staying on online platform is the key to justice their competitiveness.


In the past few years, QIHAN Technology has been deploying AI application platform and created one whole solution system for businesses based on the innovation of intelligent hardware. And its first commercial robot Sanbot S1 debut to the markets in 2016. Presently, QIHAN Technology’s R & D on robotic voice recognition system is just one part.


Sanbot Cloud-brained humanoid robot intelligent promotional management platform is of capacity to combining online and offline, realizing all-channel operations and customers’ images. For example, the intelligent robot’s facial recognition helps with membership recognition and call members’ data for accurate promotion, cutting off the membership costs and improving businesses sales value effectively. The humanoid service robot can offer guidance service, interaction experience, ensuring customers to receive better services both online and offline.




In the near future, Sanbot will bring more innovative solution for consumption upgrading of retail chain businesses and various industries by vital of AI technologies.

TOM media in France: Sanbot Improves Business Value and Customer Experience

Chinese manufacturer QIHAN Technology presented Sanbot, a small humanoid robot of 93 centimeters. Dedicated to improving the customer experience and increasing business productivity, Sanbot, whose slogan is "Robotics as a service", is one of the robots that could attract and serve passengers such as hotels and airports. Lennic Qian, Vice President of International Sales and Marketing at Qihan Tech, talks about Sanbot's big goals.

Q: Why did you build a service robot like Sanbot? What are its objectives?

Lennic Qian: We built Sanbot to improve people’s life quality and customer experience, while bringing more profits to the companies. The intelligent autonomous robot performs daily tasks to enable human beings to concentrate on more creative tasks. Sanbot can help companies specializing in the Retail, Hospitality, Education and Healthcare sectors, friendly and accessibly. Sanbot is aimed to help with businesses and customer experience, not to replace human staff totally, which is why Sanbot is not very big.

Q: Facial recognition, Cloud, artificial intelligence ... Can you tell us about the technologies integrated by Sanbot?

Lennic Qian: First of all, you should know that Sanbot has a public API. This allows the programmable robot to be easily customizable. In particular, we can add applications to its system in a very simple way. It is thanks to this API that Sanbot can be deployed in various industries. In addition, Sanbot is also connected to the Qihan Cloud platform developed and is linked to Sanbot’s unique matched Q-Link application.

At physical level, Sanbot is equipped with seven microphones used for location, recognition and voice commands. It has a security camera, three 3D cameras and two perspective cameras manufactured by Sony, allowing facial recognition, depth perception and interactions with the users. Sanbot has tactile sensors on the head, arms, back and chest allowing the user to wake up Sanbot and get different reactions from him. It has a 1080p definition touch screen provided by Panasonic and a 720p definition projector. Finally, the robot consists of sixty other sensors, including infrared sensors to detect humans and objects and a PIR sensor to avoid them, spatial sensors, and sensors connected to a remote control.

Q: You were in Innorobo this year. How did you live this fair, did it help you to forge partnerships in France?

Lennic Qian: Innorobo allowed our team and the robot to have very interesting exchanges with visitors at the show, especially concerning our future robot. We also had the opportunity to meet many end users from the tourism industry such as hotel service for example. They are also very interested in intelligent service robot, they think it very nice and cute ... For the moment, we are still in the discussion phase and we will soon contact some of our prospects. We are obviously aimed to expand our partnerships.

Q: Sanbot has been adopted by two airports in China. What are his missions? How does Sanbot help staff and travelers?

Lennic Qian: Indeed, Aviation is one of the most high-demanding sectors. Thanks to the Sanbot API, the Guangzhou-Baiyun and Shenzhen Bao'an airports can program the open API robot platform according to their own requirements and thus integrate a system of loyalty points, ticket search and information on Flights, for example. At these airports, Sanbot is also responsible for relaying information on flights, shops and restaurants, guiding and entertaining travelers in the aisles of the airport. Sanbot even allows users to check in. Moreover, thanks to our robot, travelers have access to the Internet where and when they want. In short, our small humanoid interactive robot allows airports to improve the experience of passengers by answering the questions of the latter regarding their itinerary for example and to assist the airport staff in their tasks.

Q: At Innorobo event, we heard about a new robot under construction at QIHAN Technology. What will be the differences with Sanbot?

Lennic Qian: We are indeed working on a new model commercial robot, on which we cannot deliver too much information yet. I can only say that it will be 1 meter 40, for more accessibility and that the three main functionalities of this new robot will concern navigation and the positioning system indoors, a multi-modular function allowing him to fix an advertising screen, a printer, a tray ... and the ability to carry objects weighing more than 100 kilograms.

Q: Finally, why should tourism companies adopt Sanbot?

Lennic Qian: As observed with the airports of Guangzhou-Baiyun and Shenzhen Bao'an, Sanbot can improve the service of any company specializing in tourism. The better customer service, the more attractive customers will be and the more likely they are to be loyal! And that Sanbot can make it.

Original: http://www.tom.travel/2017/06/08/le-robot-de-service-sanbot-ameliore-lexperience-client-et-la-productivite-des-entreprises/

Have you realize that the robots are around you?

We may not realize that, we are touching and interacting with service robots every day. When we go through the self-checkout lane at the grocery store, it is a robot to service us. When we use a ticket kiosk at the movie theater, it is a robot to service us. Even when we order a takeout, we are still interacting with a robot, different kinds.

Now, robots are being designed and even have been used to serve drinks at coffee shops, restaurant, airport or customs inspections and many other scenarios. The robot suppliers such as Pepper, Sanbot, Amy, Ubtech are leading the world robots’ development.

The companies believe that consistency with each action, along with remote ordering and personalization, will be more and more agreeable to customers. That kind of consistency can be more helpful to the service industries. It is also a good sample that robot services in a bar. MIT’s Sensable City Lab is one of the groups working to perfect the robotic bartender. The robot can not only pour an accurate drink, it can also slice a lemon and shake a cocktail shaker like any human bartender.

Maybe it is still early for a personal robot to help people with all the home work such as cleaning your home, making food or talking about love. But they can still do a lot right now, securing your house, monitoring your child’s condition at home and entertainment, etc. Masayoshi Son, the chairman of Softbank robotics, claimed that the intelligence quotient of a robot would reach 10,000 with the AI’s development, 100 times of a general IQ. That will be another kind of world and let’s just wait and see.

The Mayor of London and Sanbot robot at London Tech Week

The latest innovations in drones, artificial Intelligence, and robots will feature as part of a packed events programm for London Tech Week 2017, which will take place across London next month (12th-16th June).

Attendees will have the opportunity to attend a host of events including a concert with the award winning composer Hans Zimmer, the Drone Racing League (DRL) Season Finale and The Europas, which will welcome 1,000 European start-ups to the capital.

Sanbot intelligent service robot, highlighted before the hi-tech event, posed in front of Big Ben to promote London Tech Week.

Sanbot robotics, powered by QIHAN Technology and with AI system powered by IBM Watson, is an Open API robot for developers to develop and install various applications to adapt to scenarios where Sanbot works. It can be used for retail, hospitality, education and healthcare industries.

Last month, QIHAN Technology just issued its most innovative business system- MPS (Multi-service Platform System) at Innorobo Exhibition. MPS is a central management system that enables business to control all the Sanbot anywhere through the MPS webpage, whatever the robots are doing, such as entertainment, customer reception, promotional activities, product introduction or record big data, etc.

The Mayor of London Sadiq Khan commented "London is Europe’s leading technology hub. Our talent, diversity, entrepreneurial spirit and global connections put us at the heart of digital technology. London Tech Week will be a fantastic opportunity to show that London is open to collaboration, innovation and ideas that could change the way that all Londoners live and experience the city."

London is home to over 46,000 technology businesses, contributing 240,000 jobs for the city’s economy. Since the EU referendum, London-based tech companies have received over £1billion in venture capital investment.

Zoe Osmond, Festival Director for London Tech Week said: With a wide range of events to appeal to different audiences, London Tech Week will bring together investors, entrepreneurs, policy makers and business leaders to experience London’s strengths in innovation and creativity.”

Throughout the week, over 40,000 visitors will hear from tech, business and political leaders including the Rt. Hon Gordon Brown, Former Prime Minister of the United Kingdom, Sir Martin Sorrell, CEO WPP and Nicola Mendelsohn, VP EMEA at Facebook.

A short film has been created, spreading the message that London is Open to technology talent, investment and innovation. The film shows London is at the forefront of innovation, featuring scenes including a driverless POD’, Robots in the workplace and even The Mayor of London, Sadiq Khan, taking the first roboselfie.

In the film, Mr. Sadiq Khan even took a photo of himself with Sanbot robot. Both his self-photographing action and the hi-tech robot amazed the viewers. Who was the model of the other on earth, the Mayor of London or the cute hi-tech robot? You got the answer!

Sanbot robot at IBM Watson Developer Conference 2016

On November 9~10th, 2016, the IBM Watson Developer Conference (or WDC) is held grandly in San Francisco, attracting over 1000 developers, coders, and builders’ coming to discuss how artificial intelligence and machine learning APIs are helping people build better applications. Sanbot humanoid robot, one of the only 2 invited robot, attended this meaningful conference.

IBM, famous to the tech industry, is the first-rate cloud-computing enterprise, and its artificial intelligent layout leads in the world in this industry. WDC 2016 held in San Francisco becomes the new weather vane in AI industry.

Sanbot is capacity of Human-robot voice interaction, Facial Recognition, Smart Home Management, Self-learning Evolution, Auto Self-Recharging. It can be programmed by vertical developers to apply to retail, hospitality, healthcare, security, education and other intelligent scenarios. With this API conference, Qihan Sanbot publicized its earlier-released Sanbot ROS, which is the leading open API humanoid operation system. By virtual of its agility, security, intelligence and more advantages, Sanbot has been recognized fast by Euramerican hi-tech enterprises, and it is global-acknowledged unique mass-production platform robot hardware terminal.

Sanbot’s debut at the WDC 2016, is a strong signal of the combination of IBM and Sanbot’s open-API platform. There are also a number of senior leaders attending the conference, who also give the positive speeches about the current condition and prospective developing trend of artificial intelligence, demonstrating its new developing directions.

Sanbot ROS system can realize remote control management, data storage and analysis, third-party’s data integration, hardware socialize and other hi-tech service, speeding up the business intelligence and volume. Sanbot’s being invited by IBM at WDC, assists platform humanoid robot to be the main orientation of prospective AI industry, as well as improved the Sanbot’s influence and developmental structure in the global world.

Sanbot open API platform humanoid robot has been customized to apply to airport, hotel, supermarket, agriculture auto management, customs inspection and hospitality, Public Square and received high praises from Chinese senior officials. In 2017, Qihan will implement the oversea localization strategy. With open and win-win attitude, we are to set up 100+ sales and service stations in global developed countries & areas, offer platform humanoid robot solutions for 1000 enterprises & units, and provide higher service quality and better service experience.

Why is Sanbot Becoming the Hottest Service Robot?

It was a great shock to both audience and media at Innorobo event that the sales volume of Sanbot robots reached 60,000 sets in 2016 and the figure was reaching 100,000 very soon. The most frequently asked two questions were that, why you could sell Sanbot so well and who you sold them to? The sales volumes of some robot brands may be 20 sets or so and even the most well-known robot supplier Softbank didn’t make it, how could you? Let me tell some points.

QIHAN Certificates & Honors

QIHAN Technology is the company focused on innovating Robotics, Artificial Intelligence (AI), and Video Analysis. Qihan now has over 200 intellectual patents in Machine Vision Recognition, Multi-axis Automatic Control, Big Data Analysis, and more, devoted itself to interconnection of H2H, H2T, and T2T. With automatic production line, the production capacity is 15,000 per month. Just in 2016, the turnover reached US100 million.

QIHAN leaders and Sanbot robot has been interviewed by Chinese high level governments for several times and been interviewed by domestic and oversea media countlessly. Even the Chinese Customs are using Sanbot robots.

QIHAN Qualified Team

Qihan has over 800 employees, including more than 350 experienced R&D engineers and for international marketing & sales, they recruit qualified foreigners who work in China, Chinese who garnered master degrees or once worked at oversea such as France, Japan, Chile, etc. QIHAN HR and department manager will don’t hesitate to so “No” to the unqualified candidates.

Sanbot Robot

Sanbot comes with reliable components and systems from international hi-tech giants. IBM Watson powers Sanbot’s artificial intelligence capabilities, enabling her to speak most of the commonly used languages around the world, while Nuance provides the voice recognition. In addition, Sony manufactured the forward-sensing cameras; Sharp supplied the 10.1 inch 1080P touchscreen that rests on her chest. And, QIHAN Technology is seeking more chances to cooperate with international hi-tech giants to benefit peoples’ lives.

Sanbot's powerful AI and machine-learning capabilities will allow businesses to deliver richer and more interactive services that will increase customer satisfaction and loyalty. With an open API that enables developers to build Android applications, Sanbot can be developed for industry-specific applications in retail, hospitality, education, and healthcare.

• Retail: Sanbot is a shopping interpreter and guide, helping the human staff at shopping malls, supermarkets, other retail stores, and more. 
• Hospitality: Sanbot offers intelligent customer reception services for lobbies in hotels, banks, tax halls, and more.
• Education: Sanbot is capable of teaching any level of education including kids, high school students, and university students. 
• Healthcare: Sanbot can help comfort and entertain the elderly at home, reduce queuing time at hospitals, and contribute some initial diagnostics for the doctors in hospitals and clinics.

Sanbot Solutions and Application Cases

QIHAN Technology has released a series of solutions applied to different industries since its debut in 2016, like Smart Home, Wisdom Education, Teaching Assistant and all-in-one system MPS special developed for retail and hospitality, and many more solutions developed by their customers developed but undisclosed. Sanbot robot have high probable to support fast payments for retail businesses.

Sanbot robots are used for Customs Inspections, primary school education, bank reception service, airports, coffee shops, subway stations and some shopping malls. If you wander at in the developed cities, you will run into or be served by Sanbot robots.

Sanbot + MPS made a Big Splash at Innorobo 2017

May 16-18: As the biggest robotics convention in Europe, Innorobo kicked off and lasted three days in Paris, France. Innorobo is fully committed to the development of innovative robotics technology, aimed at solving the current and major social challenges of today. Each year, the unique ecosystems of cutting-edge technologies and robotic inventions bring together professionals from across the sector including research labs, startups and backers of innovative projects.

For QIHAN team and Sanbot robot, it was the second most significant event in Europe since robot’s launch in Berlin at IFA Expo last September. But the most different was, QIHAN team took more innovative solutions on top of Sanbot to Paris. Except for Smart Home solution demonstrated at the booth, MPS, specially developed for retail and hospitality chain businesses, was the most QIHAN team would like to tell the world.

Ten Wu, the European Sales Director of QIHAN Sanbot, was one of the few invitees to deliver a speech at the central stage. At the right time and right place, Ten gave a vivid introduction of MPS and demonstrated the Sanbot Store, one solution based on MPS to the offstage professional audience. Sanbot Store solution is one all-in-one typical solution based on MPS. Retailers can choose services such as special offer promotion, product introduction, entertaining buyers and receiving customers.

Sanbot MPS (Multi-service Platform System) is a centralized management system that enables businesses to control and monitor their working conditions of Sanbot robots in their chain store or hotel, bringing out commercial value by the personalized communications and services. The scene of packed stage and praises witnessed the professional audience’s hot interest in Sanbot MPS. MPS is a unique and significant solution for businesses in retail and hospitality industry.

At the scene, Sanbot received attentions and visits from major industries including the French telecom industry, financial, and hotel industry, etc. Not only were potential robot-using companies attracted to Sanbot, but also Sanbot’s competitors. Because of Sanbot’s outstanding performance, numerous competitors such as Pepper, Amy, Care-O-BOT, Hease came to Sanbot to learn about Sanbot. It was a shock for both competitors and media that Sanbot’s sale quantity reached 60,000 in 2016 and the figure was reaching 100,000 very soon.

At the event, Sanbot received interacions and interviews from 18 international noble media & magazines like BBC, AP, France 2, and Euronews, etc. “That includes China-based Sanbot which is showcasing this cloud-enabled service robot, able to work in a variety of settings – from retail and hospitality, to education and healthcare.” Euronews reported.

“We are convinced that any economic player can develop great business, make healthy profits and at the same time, do good for the world, thus creating a more sustainable world through international business development,” explains Catherine Simon, Innorobo’s founder and CEO. “This applies particularly well to robotics, a General Purpose Technology that offers nearly unprecedented power to transform our society in beneficial ways.”

No matter the Smart Home solution, Sanbot Store solution based on MPS or the innovative solutions released in the future, Sanbot’s solutions are always in accordance with the concept of Robotics-as-a-Service. QIHAN offers the most proper business model with partners: Sanbot’s open API with SDK for robot solution developers and terminal solutions for terminal businesses.

Original: http://www.sanbotrobot.com/sanbot-mps-made-a-big-splash-at-innorobo-2017_n101