Sanbot Max's newest robotic solution for hospitality (especially for enterprises)

Using a robot that just looks great at the front desk or lobby is just one prong of Sanbot Max that will effectively elevate your business. In addition to its good looks, Sanbot Max is capable of performing valuable services for your business. Recently, QIHAN issued Sanbot Max’s innovative hospitality solutions for enterprises.

Sanbot Max is equipped with:

• Dexterous arms, hands and fingers moving independently or in conjunction;
• Multi-lingual voice recognition and command (plus, open API to enable Android applications);
• 3D vSLAM technology and autonomous mapping, coupled with hundreds of infrared and other obstacle avoidance sensors that guided them, unobstructed, through uber-congested convention areas;
• Chest-embedded Ethernet and USB ports anchored by sturdy brackets and flexible waist movement that allowed for effortless attachment of third-party devices (printers, monitors, large LED screens, ATM machines, scanners), as well as the ability to attach or tow objects of up to 75Kg.

This is the premier commercial service robot for enterprises, catering services, hotels, businesses, and other industries. The solution QIHAN released aims to help enterprises with customer reception, company introductions, contacting staff members, security patrols, and more. See how Sanbot Max’s solution will benefit your enterprise.

Visitor Reception

When a visitor is at the entrance to your company, Sanbot Max will greet them:
Sanbot Max: Hello, what can I do for you?
Visitor: I want to visit Jack.
Sanbot Max: I need to register you; may I have your name?
Visitor: My name is Lee.

During the recording process, Sanbot Max will capture a photo of the visitor and input both the visitor’s photo and name into its system. Next time the visitor arrives, Sanbot Max’s facial recognition technology enables the advanced robot to greet them, “Lee, what can I for you?” With visitors being a part of a company’s the Big data, the company administrator can easily manage, collect, and analyze these statistics.

Sanbot Max will call the staff member via the Sanbot Q-Link mobile APP. The staff member can ask Sanbot Max to take the visitor to the conference room, or say they do not have time to see the visitor. Equipped with advanced 3D vSLAM technology and obstacle avoidance sensors, Sanbot Max will take the visitor to the conference room. The robot can also give the visitor a tour of the company.

Administrative Management

Sanbot Max is the great assistant for administration management by taking the basic management and repetitive work. Sanbot can record all of your staff’s information (photo, name, contact) into the system and never lose the information as well as keeping that information extremely safe. Staff members can look through the contact list to familiarize themselves with any new employee. After the staff’s information is inputted into the system, Sanbot Max will help check in and check out staff members, keeping a comprehensive and accurate attendance record.

Remote Services

Whether Sanbot Max is using its 3D vSLAM function or being controlled by the mobile app, Q-Link, Sanbot Max can patrol and monitor your company 24/7, and you can instantly see what Max sees through the app. This will help ensure your establishment is not in any danger. And, Q-Link enables absent personnel to interact with Sanbot Max and people at the office, making sure no one misses a meeting.

Data Management and Application

Sanbot Max is able to collect and store all the visiting records into its system, and it will form comprehensive graphs and records (one month, one quarter or one year). For example, the administrator can check on one employee’s attendance record and make an analysis on their working status; the purchasing manager can analyze the supplier’s visiting record to see if there is anything abnormal happening to the supply chain, and more.

This solution is not the only solution for businesses. With an open API, Sanbot Max can be further developed and applied into more working scenarios: 4S shops, sales centers, government buildings, shopping malls, banks, hotels, exhibition halls, etc. Sanbot Max’s professional and all-round skills simplify the customer reception and internal management, reducing labor costs, creating business value, reducing operating costs, and improving the enterprise’s image.

If you are a robotics solution developer, system integrator or AI agent, this is the time for you to join the Sanbot family.

The present robotic services for retail, and will be better

In a large shopping mall, especially the complex one, people are always unfamiliar with it but they need to find the right brand or product they need. Thus, customer receptionist is necessary. A problem is coming: repetitive work makes receptionist tired and bored so they may lose temper to customers. Then, an intelligent service robot that never feels tired makes things different.

A robot’s powerful artificial intelligence brings a great number of services for welcome reception, route guidance, all-around inquiry assistant, smiling accompanying assistant and more.

The robot standing around the door of the shopping mall attracts potential customers to go into the mall. With facial recognition technology and smart sensors, Sanbot broadcasts pleasing welcoming lines, giving customers different experience and adding buying intention. This will add unexpected business sales and value to the shopping mall.

The mall managers can the robots for retail in each floor. These robots introduce customers to the commodity area by voice, or display the map on the screen to the customer guide. When customers want to know a brand, or looking for a product, they just feel free to inquiry the robot. It’s a more convenient way than manual services because human staffs are not always in good situations to serve customers 24/7.

When the mall held a large-scale promotional activity, the commercial service robots can also play an important role, such as the singing and dancing performance, talking comic dialogue with the site voice interaction, inviting them to participate in the lucky draw, somatosensory games to attract onlookers. This will popularize the mall or store and develop more potential customers.

Intelligent Robot to Fuel the Digital Transformation for Commerce

On Nov 3rd, the fourth World Internet Conference kicked off in Wuzhen, Tongxiang City in China's Zhejiang Province. The conference theme was "Developing Digital Economy for Openness and Shared Benefits -- Building a Community of Common Future in Cyberspace", and the conference lasted three days.

A number of notable people included international government officials and moguls from world-class IT enterprises attended the conference. But, it was not just people that were at the event. A series of advanced theories, technologies, products, and business models also graced the conference. Sanbot Max, one of China’s leading commercial service robots, showcased it capabilities for digital transformation.

During the conference, Sanbot Max was under a different name, Xiaoyou. Xiaoyou is the customized financial service robot developed by QIHAN Technology and Yonyou Cloud. Xiaoyu is based on QIHAN’s Sanbot Max humanoid robot and is the professional assistant to help upgrade financial management.

Xiaoyou humanoid service robot comes with a series of innovative AI technologies, such as voice recognition, image recognition, object recognition, autonomous mapping, training functions, AI model, etc. Using these technologies, Xiaoyou can collect and analyze data, which Sanbot can apply that data into actual working scenarios. Plus, deep learning allows the AI robot to become smarter and be able to accomplish more tasks.

Xiaoyou can perform a number of assistant services for financial sectors. These services can be categorized into four types:

Smart Accounting: Xiaoyou is capable of smart data collection (OCR and speech input), smart check, smart voucher, automatic monthly fee, automatic tax-paying and reporting, automatic account checking, and other financial services. These services help the human staff focus on more complex work.

Smart Query: The intelligent humanoid robot is a very smart assistant that can communicate with customers efficiently. Listening to a customer’s simple inquiry, Xiaoyou can complete massive amounts of work like report searching, identification input, voucher entry, expense account input, etc. Soon, Xiaoyou will be able to recognize peoples’ natural language and business model to perform smart interactions, automatic query, producing vouchers, and so on.

Smart Recommendation: Based on industry Big data, Xiaoyou can recommend suitable templates, rule vouchers, report cases, basic industry data, and other recommendations for the financial staff, reducing repetitive accounting work and effectively increasing efficiency.

Smart Analysis & Prediction: The Big data from Xiaoyou’s interactions with customers is one of the key factors that help intelligent financial services. Its “brain” more accurately and intelligently analyzes Big data. It can offer intelligent operation management such as making future assessments and sales predictions.

The smart financial service robot can do more than what was listed above. It can offer more intelligent services based off the enterprise’s specialized requests. This reduces costs, improves working efficiency, and creates added financial value.

At the conference, Xiaoyou’s excellent performances caught the attention of senior government officials. Yuan Jiajun, the Governor of the Zhejiang Province, and Xu Lin, the Dean of CAC (Cyberspace Administration of China) came to see the customized Sanbot Max financial service robot.

Governor of the Zhejiang Province Yuan Jiajun and Xu Lin from CAC

During China’s No.1 Internet conference, Jack Ma from Alibaba Group, Pony Ma from Tencent, Robin Lee from Baidu, Pichai Sundar from Google, and Tim Cook from Apple all talked about their opinions on Artificial Intelligence. And all of them think that AI will greatly benefit society.

A new technological revolution with the core of Internet Technology is rising. The internet is becoming the leading power of innovation that is driving development and changing people’s lives. Sanbot Max’s innovative technologies make it a superior AI service robot and will be a great power in the digital transformation of businesses. Sanbot Max is and will create a great business value and hi-level experience for everyone’s lives.

Intelligent robot is introduced by Media for intelligent service

On November 16, WISDOM CREATES ·THE FUTURE C + Mobile Media Conference was held by Cover Media in Chengdu, Sichuan Province. Experts from Silicon Valley, Microsoft, Alibaba Group, and professional scholars sat together and talked about the impact of artificial intelligence in the media.

Cover Media was founded in October 2015 and is powered by Sichuan Daily Press Group and Alibaba Group. Cover Media has several branches including Cover News, Cover Think Tank, Cover Data, The Cover, Public Opinion and Cover E-commerce, and more. And, Cover Media’s C + Mobile Media Conference is an annual event.

At the conference, a new addition was introduced: Cover Media formally introduced an intelligent service robot as part of its “working staff”. On stage, the CEO of Cover Media, Li Peng, personally placed the Tcover0240 work card onto Xiaofeng (Cover Media’s customized Sanbot Elf robot), meaning it became an official “working staff” for Cover Media.

“I am Xiaofeng, and my responsibilities are to talk about current events, social news, and entertainment news with you all. Also, I offer intelligent services for The Cover and Xiaofeng Views, writing breaking news and technology news.” The intelligent robot, Xiaofeng, showcased its first performance at the conference for guests.

Xiaofeng is QIHAN’s Sanbot Elf intelligent robot. At Cover Media, Xiaofeng offers specialized news searches and recommendations, helping to write articles. Xiaofeng also writes articles independently to improve the quantity and quality of news content. Xiaofeng is responsible in assisting on each part of the article writing processes: planning, collection, editing, and publishing, reducing the human staff’s simple and repetitive work and improving the written quality and efficiency.

Meanwhile, Xiaofeng never stops learning. The advanced AI robot not only adopts AI technologies like voice recognition and auto-complete features, but also, thanks to the fast writing feature, Xiaofeng offers smart and fast news services such as daily life, political, solutions for travel and shopping, and more.

Li Peng made a speech at the conference, “Cover Media will adopt the model of wisdom leading intelligence. Compared to other media, Cover Media will use wisdom to solve the problems that intelligence cannot. This creates a different experience for users, and realizes this valuable connection. It is one new model – “Intellectual Media” in the media industry, powered by “Wisdom + Intelligence.”

Some experts pointed out that we are going into the AI era; AI + will be a great power in driving the transformation of the media, and intelligent interaction is the inevitable trend for the future media. Intelligent robots will be a vital part. The new era of “Intellectual Media” will bring about exciting and beneficial transformations.

Sanbot Max will offer robot services for financial sector

November 23, 2017 - The China Mobile Global Partnership Conference 2017 was held at the Poly World Trade Center in Guangzhou, China. With theme of “Creating the Future Together, Smart Connecting to Everything”, China Mobile showcased the latest achievements from roughly 200 well-known hi-tech enterprises including IBM, Huawei, Tencent, and Samsung, all of whom are global partners of China Mobile. One technological achievement at the event was Sanbot Max, a robot jointly developed QIHAN Technology and powered by IBM’s system.

QIHAN Technology has been in cooperation with IBM since it launched its first intelligent commercial service robot Sanbot Elf. Powered by IBM Watson AI system, Sanbot Elf has been working for scenarios in more than 30 countries, benefiting traditional businesses and the customers. Again, QIHAN introduces IBM technology for the newest service robot Sanbot Max.

Sanbot Max has an open API, which allows this robot to be customized to fit special business model. In the financial sector, Sanbot Max was customized to be the financial service assistant. The intelligent humanoid robot, with the IBM AI, gives Sanbot the ability to perform this job to perfection. Let’s see what Sanbot Max can do for finance:

· Sanbot can answer common banking questions customers have. These questions could be about transferring money, stolen or lost credit card, and other common banking procedures.

· Sanbot can comprehend and analyze an investor’s financial status, goals, and risk preferences. Using this knowledge, the advanced service robot will be able to provide unique and personal financial planning and recommendations. Its Artificial Intelligence allows it to have a near flawless dialogue and interaction with the investor.

· Using its powerful IBM-powered brain, Sanbot Max will find the best path towards a person’s financial goals and dynamically monitor their assets in real-time. Sanbot Max’s brain also gives it the ability to use this data to offer recommendations for investment adjustments and asset allocation, leading to more profit.

· Sanbot + IBM AI system gives Sanbot Max an incredible learning ability, particularly in the dialogue interaction with a human. With this ability, Sanbot can better serve the customer.

· There is more. Sanbot Max also carries a sophisticated facial recognition system and memory. Sanbot Max can remember names, age, and even the mood of someone. Sanbot Max can identify VIP customers or a customer’s personalized service. This means that if you walked into a bank, Sanbot would recognize you and what services you need, saving you lots of time.

Visitors got to see and demo all of the functions, which amazed them. Banks have started to see the advantages of Sanbot Max particularly with regards to data collection. Customers interacting with Sanbot everyday can help banks create a data platform. Sanbot Max can analyze and process these data and present it in a way for the bank to understand the data and use it to better their services.

Sanbot Max also has great physical characteristics. Sanbot Max can carry objects up to 75 Kg by adjusting its center of gravity, more than the average adult. Sanbot has a max speed of 5m/s, which is faster than the average human walking speed of 1.5 m/s. Plus, Sanbot has the ability the attach 3rd party devices such as printers, ATM machines, and more to help businesses expand and improve.

Many of these features are thanks to IBM. IBM China Research Institute has been researching AI, cloud computing, IoT, and the application of chain block technology. The advanced technology China IBM has will be a great help to industries across the world, medicine, environmental problems, logistics, and more.

Sanbot Max is ready to do its share to help with the research and application. In the future, QIHAN will cooperate with IBM to add more advanced AI services like Deep Understanding, Knowledge Reasoning, Continuous Learning and Multi-modal Interaction capabilities to Sanbot Max for the financial sector.

What robot will Contribute to Education?

The developing technology makes it true that the out-of-reach robots come to our home and commercial service scenarios, like cleaning robot, preschool education robot, promotion robot, and so on. The robots are demonstrating the intelligent services in the future. Among these services, education is one of the core value robot creates.

According to the research and practice from experts, robotics education in school can be labeled into five categories:

Robot Subject Instruction (or RSI)

Robot Subject Instruction means that, education organizer treats robot as one science to make students to learn about the basic knowledge and skills of robotics science. The education goals are as below:

1)Knowledge: Learn about the basic knowledge includes robot software engineer, hardware structure, functions and applications, etc.

2)Skills: Students are able to design and edit robot program, install functional robots, maintain the robot and intelligent home appliances and program to control the robots.

3)Emotion: Organizer uses robots to cultivate students’ interest in artificial intelligence, and make them realize the intelligent robots’ contribution to the society.

The robotics becoming one science has great challenges to teachers, education equipment, square, costs and experience in middle and primary schools.

Robot-Assisted Instruction (RAI)

Robot assisted instruction mean teachers use intelligent robots as the main education media and tools to teach classes. It can be called Robot-Assisted Learning (RAL), Robot-Assisted Training (RAT), Robot-Based Education (RBE). Compared to robotics science, the programmable robots for education is not the main role in education, but an education tool like assistant, learning companion, environment or intelligent education equipment, more advanced than general education tools in school.

Robot-Managed Instruction (RMI)

Robot-Managed Instruction refers to robot planning, organizing, coordinating, directing and controlling functions in classroom teaching, educational affairs, finance, personnel affairs, equipment and other teaching management activities. Robot management performs robot automation and intelligence from the organizing mode, organizing efficiency, etc.

Robot-Represented Routine (RRR)

Robot-Represented Routine means the intelligent service robot has partial human intelligence and functions, helping teachers perform some repetitive teaching work, like borrowing a book, and writing notes, etc., to advance the learning efficiency and quality.

Robot-Directed Instruction (RDI)

Robot-Directed Instruction is the robot’s highest level application in education. More than an assistant, intelligent robot plays the main role in education organization, practice and management. In this way, robot will be our learning object, which is not far from us.

If robots would like to open the door of education, they must activate the users with its actual functions. Intelligent educational robots have become the inevitable trend of future and they are becoming the powerful assistant to the future of children.

Sanbot speech at CITIC SECURITIES Capital Markets Annual Meeting 2018

QIHAN technology is the first enterprise that output 100,000 sets robot in the middle and large-scale service robot industry. Established in 2006, QIHAN began to perform independent research and development in 2009, and started the transformation to intelligent service robot in 2013. Employing over 800 staff and 160 of them were R & D engineers, the company has more than 200 patents and most of them are invention patents. In 2016, QIHAN had revenue of RMB 660 million and a net profit of about 150 million. And QIHAN was awarded one of the top ten service robots brands in China.

QIHAN is running three Sanbot robots now: Sanbot Elf, Sanbot Nano and Sanbot Max. Sanbot Elf is of 90CM height, 19KG net weight and can run 11 hours per charge. The system is ROS developed based on Android. Sanbot Nano is the Amazon Alexa powered service robot specially designed for home use. Cute and functional, the Sanbot Nano is the super companion for family members. Sanbot Max is the 1.45 meters tall, 100KG heavy. This advanced humanoid robot can work for 18 hours and stand by for 50 hours. It is powered with multiple systems, Android, Linux, ROS, TROS and peripherals can access to Sanbot Max thanks to its numerous USB and HDMI interfaces.

QIHAN owns a great number of innovations at voice processing, robot vision, object avoidance, walking technology, four-dimensional positioning navigation and more in artificial intelligence robotics: 1), in voice processing, QIHAN is the first company adopting multi-microphone localization and noise cancellation during hardware implementing motion, as well as beam localization in the whole industry. The company also designed a set of semantics to support the semantic customization in many scenes. 2) In robot visual, QIHAN is the only enterprise handling basic IPS algorithm based on FPGA. 3) In object avoidance, QIHAN adopted 3D in-depth camera to realize the object avoidance initially, then integrated ultrasonic, IR and TOF technologies to assist. 4) QIHAN occupied numerous patents in walking technology. For example, QIHAN makes the robot wheels walk more stable and less noisy by improving the Mecanum wheel and omnidirectional wheel. 5) QIHAN also leads in the industry in four-dimensional positioning navigation technology. Sanbot’s 3D positioning navigation is combined with multiple 3D cameras, instead of rotating laser radar. So Sanbot robot has more accuracy, speed, larger size map and less motion loss. 6) Motor is key to intelligent mobile robot. QIHAN adopts brushless motor and developed micro worm DC brushless motor and Mecanum wheel style outer hub motor, which have powerful torque force, low heat and self-locking function, and can work for 24 hours.

QIHAN build the Sanbot APP market and agent system via its own IoT platform QIHAN Cloud. All the robots’ remote upgrading, data collections are realized via QIHAN Cloud and it targets to three kinds of clients: 1) C-Customers: QIHAN offer PC and mobile Q-Link for interactions; 2) Solution developers and integrators: QIHAN offers the open API platform and SDK files to make clients create the customized APP market. 3) B-Clients/Agents: Clients can manage and monitor the condition of all the robots. Finally, QIHAN build a set of C-Customers, developers and integrators and B-Clients system.

QIHAN’s business model is Sanbot + Various Industries. QIHAN offers hardware, software, mobile APP and Cloud service, and cooperate with developers and integrators to customize a series of solutions. 1) For bank, QIHAN programs financial query to Sanbot robot to make it the professional robot consultant. 2) For education, the intelligent Sanbot is able to monitor the condition of the kids or students, and has good interactions. 3) For commercial chain, the advanced retail service robots have been working in a great number of beauty parlors and shopping malls. 4) For customs. Sanbot Elf has been in use in China’s customs for more than one year, and keeps the further upgrading and Sanbot Max intelligent robot is also been introduced now. 5) For court, courts in Beijing and Shenzhen also introduce Sanbot Max intelligent robot.

“Creation for Intelligent Life”, QIHAN is devoted to improving product quality and creating ground-breaking products for the customer. Using the interconnection of thing to thing, thing to human, and human to human, QIHAN providing products and services where everyone is a winner.